Працював в 5 компаніях 13 років 1 місяць
Фінансові послуги, IT, Телекомунікації / Зв'язок
Team Lead of the support unit
Fintech United Group
Фінансові послуги
8 років 11 місяців
10.2017 - до теперішнього часу
- Analytics research
- Websites and landing pages management, including content, SEO and SMM communication
- Providing the best customer experience management
- Planning of the teamwork and its quality control
- Develop a customer support process. Select, integrate and customize services and tools
- Develop and improve the team's KPI, service standard
- Response script training and staff development
- Manage and provide customer support: control of receiving and processing requests
AQ Trainee
Right&Above
IT
5 місяців
10.2019 - 02.2020
- Participation in the design of the project documentation
- Developing: test cases, checklists, specification, bug reports
- Functional, regression, smoke testing activities
- Manual testing of the mobile application (iOS; Android)
- Registration of defects in Mantis bug-tracking systems
- Communication with a product owner
- Testing REST requests via Postman tool
- Writing simple login automatization test via Selenium WebDriver
New media and content manager/dev
lifecell LLC
Телекомунікації / Зв'язок
11 місяців
06.2016 - 04.2017
- Control and coordination of SMM agency for development and execution of SMM strategy
- Visuals and copywriting (text messages) preparation for the company's social networks
- Social media cross-media project development
- Cross-functional interaction for continuous improvement of corporate websites and the CMS, new features development and bug fixing
- Cross-functional interaction with product owners for effective products and services introduction on the corporate web resources and in social media
- Timely update of information on corporate websites, social media, copywriting, text editing (ua, ru, en), CMS configuration
- Searching for optimal ways to introduce services/tariffs/products on corporate web resources and in social media
- QA: acceptance, smoke, functional, usability, UI testing. Bug report preparing
- Submitting project reports in a timely manner
Corporate site support specialist
Kyivstar / Киевстар
Телекомунікації / Зв'язок
3 роки 3 місяці
02.2012 - 04.2015
- Searching of optimal ways to implement services and tariffs;
- Budget planning and cost control for the corporate website development and support;
- Communication with contractors;
- Improvement and implementation of content procedures;
- Timely execution of requests for the implementation of marketing initiatives and IT technical management;
- Tracking, correction technical errors, posting and updating information on corporate website;
- Timely submission of progress reports.
Corporate site support manager
Kyivstar / Киевстар
Телекомунікації / Зв'язок
3 роки 3 місяці
02.2012 - 04.2015
- Searching for optimal ways to implement services and tariffs;
- Budget planning and cost control for the corporate website development and support;
- Communication with contractors;
- Improvement and implementation of content procedures;
- Timely execution of requests for the implementation of marketing initiatives and IT technical management;
- Tracking, correction technical errors, posting and updating information on corporate website;
- Timely submission of progress reports.
Ключова інформація
HARD SKILLS:
PC: SQL, Microsoft Office, Google Analytics, Yandex Metrica, Google AdWords basic, Jira, Mantis, TestLink, Trello, Basecamp, Sublime 3, SAP, Project Expert, CMS (WordPress, Joomla, Imprimatur, lifecell CMS), Adobe Photoshop. HTML & CSS, JS (basic knowledge).
Languages:? Ukrainian - Native, Russian - Fluent, English - Upper-Intermediate
SUMMARY EXPERIENCE AND KEY INFORMATION
- 6 months of experience as QA Tester
- 7 years + in Digital (Telecommunication, IT and Fintech areas) in international global companies
- Both marketing and technical thinking
- Good understanding of testing processes, methodologies especially Scrum (Agile)
- Experience with testing e-commerce sites
- Master's degree in Banking and
Навчався в 1 закладі
Kiev University of Market Relations
Economics and Law Faculty. Master of Banking degree
Kyiv, Ukraine, 2009
Володіє мовами
Англійська
вище середнього
Курси, тренінги, сертифікати
codecademy.com
Learn SQL - Oct 1st, 2019
Software Testing at QAtestlab
Google AdWords basic
Free course from livepage.pro agency - Feb 20th, 2018
Web UI Development Basic
Lviv IT School - Feb 27th, 2018
Basic QA
Prometheus | Lviv IT School - Apr 18th, 2018
Google Analytics for beginners
Google Academy webinars - May 22th, 2017
AdWords for beginners
Google Academy webinars - Dec 15th, 2017
edX: AdelaideX - Project101x
Introduction to Project Management - Mar 23rd, 2016
Prometheus
Business English - Mar 4th, 2016
edX: UBCx - Marketing1x
Introduction to Marketing - Feb 15th, 2016
Coursera (Northwestern University)
Content, Advertising & Social IMC - Jan 31st, 2016
IT Education Academy - ITEA
New time. New UX&UI Design - Dec 2th, 2015
edX (Curtin University)
Certificate: Digital Branding and Engagement - Nov 29th, 2015
Conference
Internet of things conference - Nov 28th, 2015
Kyivstar business HUB
Big Idea vs Big Data - Nov 26th, 2015
iHUB
Generation & Developing Ideas - Nov 24th, 2015
Webpromo agency
Internet Marketing - is an effective tool to increase sales - Nov 19th, 2015
Kyivstar business HUB
The power of communication is as business value - Jun 25th, 2015
Conference
Google for business - Apr 4th, 2015
Infor Manager company
Time management workshop - Feb 11th, 2014
International Business School
Training: Digital Marketing Basic - Dec 1th, 2014
Brik Consulting company
Training: Skillful influence and conviction - Feb 5-6th, 2013
Green Forest School of English
Certificate of upper intermediate level.
Додаткова інформація
Driving License
B category
Igor
Igor
Junior QA Engineer
Київ
повна зайнятість
Остання активність 5 років тому