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Працював в 3 компаніях   33 роки 8 місяців

Телекомунікації / Зв'язок

Head of Training Center Unify, Service Manager, Chief of the section

Infotel Group Kyiv, Ukraine

Телекомунікації / Зв'язок

17 років 9 місяців

04.2008 - до теперішнього часу

  • - Teaching the architecture of corporative telecommunication networks based on Unify PABX (OSV, OSEE, OpenScape 4000, OSBiz and so on) - conducting on-site and local training courses in English for representatives of companies from different countries of Germany, France, Poland, the Baltic States, Mongolia, Georgia, etc.:
  • - Installation of complex corporative telecommunication networks;
  • - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand;
  • - Implementation of complex projects, Contract preparation and negotiating with Customers;
  • - Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues;
  • - Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement;
  • - Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions;
  • - Met with key customers to discuss service needs and develop effective and practical solutions.

Chief of the Telecommunications Section

Representative Office Of The “OOO Siemens Enterpr Kyiv, Ukraine

Телекомунікації / Зв'язок

7 років 9 місяців

08.2000 - 04.2008

  • - The control of technological process;
  • - Management of the engineers;
  • - Teaching the architecture of corporative telecommunication networks (Siemens telecom trainer);
  • - Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements;
  • - Developed standard operating procedures and document workflows for current and future process steps;
  • - Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance;

Chief of the Research Laboratory, Senior Officer

SCIENTIFIC CENTER OF THE CONTROL COMMUNICATION Kyiv

Телекомунікації / Зв'язок

8 років 5 місяців

05.1992 - 09.2000

  • - Researcher of the research laboratory;
  • - Evaluation of the perspective digital passband capability of the switching systems of the integrated digital communication networks;
  • - Supervise staff;
  • - Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.

Ключова інформація

  • Industrious and enthusiastic management professional offering 30+ years of telecom experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
  • Manage and motivate telecom professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.
  • Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
  • Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Навчався в 1 закладі

MILITARY INSTITUTE OF COMMUNICATION AND MANAGEMENT

SCIENTIFIC DEGREE: Candidate of technical sciences (Ph.D.), SCIENTIFIC RANK: Senior scientific assistant

Киев, 1998

Володіє мовами

Англійська

вільно

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THE NETHERLANDS DEFENCE COLLEGE- Holland, THE DEFENCE SCHOOL OF LANGUAGES – Great Britain, Expert Un

Додаткова інформація

SKILLS&INTERESTS

SKILLS:

  • Aftersales support
  • Strategic business planning
  • Expert Unify PABX
  • Customer service management
  • Documentation and reporting
  • Payment processing
  • Technical support
  • Conflict resolution
  • Staff management
  • Contract management
  • Team leadership
  • Employee supervision

LANGUAGES: Proficient in English.

DRIVING LICENCE: B, C

INTERESTS:

Traveling, Reading and Swimming.

Владимир

Technical director

Київ

125 років

повна зайнятість

Оновлено 5 років тому