Responsible for managing large amounts of incoming calls and customer inquiries and resolve customer complaints via phone, email, mail, or social media.

• Opening of customer accounts by recording account information and maintains customer records by updating account information.
• Identifying and assessing customers' needs to achieve satisfaction.
• Act as the company gatekeeper.
• Advise on company information.
• Generating sales leads
• Assist with placement of orders, refunds, or exchanges and inform customer of deals and promotions.

• Respond to client issues, problems, complaints and work with service provider team leads to resolve in a timely, professional and satisfactory manner
• Receive customer orders on telephone, via email, fax or post
• Ensure client intake and outcome reporting and planning is accurate and on time
• Coordinate with sales and other appropriate departments in processing orders
• Inform customers about the prices, discounts and billing processes
• Resolve problems pertaining to customer orders
• Maintain and update customers' database.
• Ensure timely delivery of orders
• Day to day communications liaise between leadership group and coaching team lead

Providing outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

• Improve customer service experience, create engaged customers and facilitate organic growth
• Set a clear mission and deploy strategies focused towards that mission
• Supervise day-to-day operations in the customer service department
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Develop service procedures, policies and standards
• Maintain an orderly workflow according to priorities
• Implement an effective customer loyalty program
• Hire and train new customer service agents
• Prepares and completes actions plans
• Create effective customer service procedures, policies, and standards
• Maintain accurate records and document all customer service activities and discussions
• Maximizes customer operational performance by providing help desk resources and technical advice