Communicated with customers via emails/chats, ensuring all-time great customer experience;

Providing extensive assistance in product related issues;

Documenting customer issues to support technical fixes;

Troubleshooting complex automated flows & integrations;

Assisting customers and stuff members to build an Automation for their use-case;

Collected and provided extensive feedback to the Product and Development team on feature requests, business cases, etc.;

Windows, MAC OS, Salesforce, Linux