Leading and managing all the sections of the Front Office Department in order to ensure the highest standards of service to achieve customer and employee satisfaction, quality service and compliance with franchise policies and procedures while meeting/exceeding financial goals ? Ensuring the property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) ? Adhere to and monitor departmental operating expenses as per departmental budget and forecast. P&L analysis, CAPEX ? Leading monthly employee meetings and conducting trainings ? Ensuring closure of any pending paymasters in a timely manner adhering to finance policies and procedures ? Working closely with Rooms Division Manager to develop a successful operational strategy that is aligned with the brand’s business strategy, vision and mission, lead it to execution ? Monitoring FO sales performance against budget ? Preparing annual budget and manning for Front Office ? Performing MOD duties on a rotation basis

Assisting in overall management of Guest Relations department, and serve as a backup to Guest Relations Manager ? Assign and guarantee the work tasks of GR Team are completed on time and met the quality standards ? Preparing Reports, SOP and conducting trainings accordingly ? Analyze customer feedback to ensure delivery of proper customer service ? Arranging VIP treatment for VIP arrivals and guests in-house ? Correspondence handling ? Coordinating with the concerned departments with regards to guests’ requests, complaints or inquiries ? Handling Group arrivals, assisting in show rounds and hotel orientation ? Fully conversant with all UAE legislation that relates to hotel operation and has a direct impact on guest service