Global IT services company with 700+ employees across 10+ countries

Project: WFM-UI (Workforce Management Admin Panel) — administrative platform for managing Genesys contact center infrastructure. The system helps regional managers optimize workforce operations and improve service efficiency.

Responsibilities:

• Migration of enterprise system from Java Applets to React, resolving compatibility and security issues, reducing vulnerabilities by 30%, improving UI load speed by 20% through lazy loading and memoization
• Development of Fast Folder Structure for VS Code, adopted by 115+ engineers for automated feature module creation, template-based updates, enforcing project structure, reducing onboarding time by 50%
  Technologies: React, TypeScript, Zustand, Redux Toolkit, React Query, Next.js, SCSS, Jest, Sentry, Vite, Webpack, VS Code API

Project: AI-driven platform (under NDA) for monitoring customer satisfaction and analyzing employee performance in contact centers. Included real-time speech analysis, problem resolution metrics, emotion detection, and call recordings using Whisper AI and ChatGPT.

Responsibilities:

• Led migration from AngularJS to React for a call center admin panel, reducing load time by 40%
• Redesigned UI for full keyboard accessibility and customization, improving user satisfaction by 50%
• Guided frontend architecture and Redux structure for 3 developers, supported product demos in English, driving 25% project expansion
• Pretrained models for usage with data within a specific domain.
• Developed and maintained backend APIs with Node.js and integrated them with client-facing applications.

Technologies: React, TypeScript, Redux, Zustand, Material UI, SCSS, Webpack, Storybook, GraphQL, Whisper AI, Python, Docker, CI/CD basics, Kubernetes (basic familiarity)

Project:

Anthropogeos — interactive website showcasing cultural diversity, traditions, and daily life across different countries. The project presents photo and text materials collected during global expeditions over 20 years.

Responsibilities:

• Delivered 5+ static and PWA projects using Next.js, Zustand, and Firebase
• Built SASS mixin system reducing layout time by 70% while ensuring pixel-perfect responsive designs

Technologies: Next.js, React, TypeScript, Zustand, SASS/SCSS, Firebase

Project: WFM-UI for Genesys — admin system for managing contact center operations.

Responsibilities:

• Replaced legacy Java Applets with React UI, improving cross-platform support
• Enhanced load performance by 35% and reduced bug rate by 25%
• Integrated third-party libraries for highly configurable modules
• Weekly calls with US stakeholders and leading a team of three developers in technology selection and system architecture.

Technologies: React, TypeScript, Next.js, Zustand, SCSS