- Welcome and assist newcomers and refugees, providing settlement and employment consultation. - Refer clients to relevant programs and services, following up with reminders and calls. - Assist with contacting government agencies and organizing events. Invite clients to planned events such as targeted recruitment, networking and coaching events. - Manage the onboarding process and train new volunteers.

- Developed and executed monthly/quarterly trading plans for various categories, including seasonal items, bakery, hygiene, and household. - Translated concepts into impactful campaigns to drive customer engagement. - Managed marketing communications for launches, campaigns, and events. - Monitored competition through frequent competitor and market research. - Developed and implemented comprehensive marketing communication strategies to enhance brand visibility and customer engagement. - Conducted project status meetings and provided regular updates to management and stakeholders. - Negotiated supplier marketing agreements and accurately recorded them in our systems. - Created and executed integrated marketing campaigns across various channels, including online and offline platforms. - Oversaw the company's online presence, including website content, social media channels, and email marketing campaigns. - Collaborated with internal teams and external agencies to ensure consistent brand messaging and alignment of marketing efforts. - Managed the marketing communications budget, tracking expenses and optimizing resource allocation.

- Managed multiple concurrent full project cycles, including European operations, with a team of approximately 7 direct reports. - Collaborated with cross-functional teams (lawyers, border officers, drivers etc) to define project objectives and milestones in compliance with European regulations and client requirements. - Estimated and managed project budgets, ensuring efficient resource allocation and implementing cost control measures. - Conducted thorough risk assessments, identified potential risks, and implemented appropriate mitigation strategies. Kept stakeholders informed throughout the process. - Developed comprehensive project plans, including timelines, resource allocation, and deliverables. - Monitored project progress, addressing issues related to international logistics, customs, and transportation to ensure on-time and within-budget delivery. - Supported comprehensive project documentation management, including detailed plans, schedules, reports, and meeting minutes. - Fostered effective communication and collaboration among project stakeholders to ensure smooth operations and successful outcomes. - Assisted in budget management, expense tracking, and implemented cost-saving measures. - Cultivated strong relationships with clients and European subcontractors, ensuring seamless project operations. - Coordinated with lawyers, border officers, and drivers to ensure legal compliance and efficient transportation across European borders. - Actively sought to understand the needs and perspectives of employees and clients, fostering positive working relationships and exceeding expectations.