• Managed all core operations and helped scale the business across the U.S. and Europe markets through consistent service quality.

• Built and led a cross-functional team of 20+ professionals, cultivating an ownership, continuous improvement, and high performance.

• Initiated and led the creation of new departments and product lines to streamline operations and increase company profitability.

• Developed comprehensive onboarding programs and led employee adaptation initiatives to support long-term retention and performance. • Authored detailed job descriptions, operational procedures, and a centralized knowledge base covering all roles and workflows within the organization.

• Oversaw CRM system design, development, and successful implementation, enhancing team coordination and client relationship management.

• Ensured consistent delivery of services aligned with the highest industry standards, driving client satisfaction and retention under limited resources and tight budgets.

Key Business Achievements

• Achieved profit margins exceeding 60% by streamlining operations and maximizing cost-efficiency.
• Reached a conversion rate of over 75% from inbound inquiries to successfully delivered projects.
• Drove annual sales volume of $3.5M, setting a revenue benchmark through strategic execution and strong cross-team collaboration (https://growjo.com/company/The_Word_Point)
• Maintained a Google Reviews rating of 4.8/5, reflecting a strong reputation for service quality and client satisfaction (https://g.co/kgs/g98XqWT)
• Served a diverse portfolio of clients including Glovo, Stanford University, Massachusetts Institute of Technology, University of Denver, University of Minnesota, SAP, Promena, Take1 along with numerous other global enterprises.

• Made key product and business decisions based on analysis of customer feedback, resulting in more targeted development and improved user experience.

• Worked closely with cross-functional Scrum teams to guide products from idea to launch, using bug tracking and real user feedback to shape improvements.

• Managed and prioritized product backlogs to keep the team focused on what mattered most, always aligning features with the bigger business goals.

• Established performance KPIs and translated company-wide objectives into clear, actionable metrics to track success. • Recruited and built core functional teams including software developers, content creators, and support staff to deliver on product and service excellence. Achievements:

• Publishers’ satisfaction level increase (denial accounts number decrease).

• 25% increase of customers’ number. • 700% inventory increase. • UX improvement (customer support incoming queries 45% decrease).

• Managed 10+ media projects valued at $5 k to $100 k, oversaw dynamic project teams comprised of programmers, designers, editors and other, and ensured on-time and on-budget completion.

• Communicated with diverse teams and clients, build rapport and long-term relationships, to achieve set KPIs.

Online media projects developed, launched and managed:

Liza.ua, Moirebenok.ua, Playboyua.com.ua, MarieClaire.ua, BurdaStule.ua and a number of commercial integrations such as Linex.liza.ua, Nesididoma.liza.ua, Vremenagoda.liza.ua, Duphalac.liza.ua, Moirebenok.ua, Gerber.moirebenok.ua, Influcid.moirebenok.ua, Marieclaire.ua, shoes1st.marieclaire.ua.

Responsibilities:

• Management and development of current projects (Liza.ua, Moirebenok.ua, Playboyua.com.ua)
• Developing the concept and launching new projects (BurdaStyle.ua, MarieClaire.ua, Linex.liza.ua, Nesidididoma.liza.ua, Gerber.moirebenok.ua, Influcid.moirebenok.ua, vremenagoda.liza.ua, duphalac.liza.ua, shoes1st.marieclaire.ua).
• Setting tasks and control of their fulfillment: SMM department (more than 20 publics with 300 thousand subscribers), E-mail marketing department (scheduled and commercial mailings on the base of more than 80 thousand contacts), SEO specialists, UX/UI specialist.
• Sprint planning and control of the development department.

Result:

• websites usability growth (behavioral characteristics according to analytics data), prompt launch of new projects with effective implementation level (satisfied clients, sellers, executors), increase of organic share 3 times in the first 9 months of work.

Web-site development from scratch:

• Axure prototyping.

• Team leading and management (frontend, backend).

• Online promotion, SMM, e-mail marketing. • KPI monitoring, web-analytics, reporting (Google Analytics, Yandex, Alexa, Gemius).

• Work planning and scheduling via Basecamp, Megaplan, Worksection systems.

Project management of financial online media Finforum.org and Kurs.com.ua:

• Development of online media Finforum.org and Kurs.com.ua.

• Maintaining of all spects of website ru: hosting, content, design, usability.

• Staff and contractors recruitment, business processes establishment.

• Website promotion. SEO, SMM, context advertisement, partnership campaigns. Banner exchange nets. • KPI setting up and achievement, reporting to founders.

• Oversaw operations across Ukraine, leading a team of 10+ in delivering real estate media solutions.

• Built beneficial relationship with Real Estate companies, investors, developers and other market players.

• Developed digital-first approaches to marketing, resulting in a 200% increase in overall audience engagement.

• Managed annual budgets exceeding $500 K.

Achievements:

• City24.ua took 5th place in the first year of operation, and set the 3rd place of audience volume at bigmir.net rating in Real Estate category within the next 4 months.

• In two years of operations Сity24.ua reached break even.

• Effective team of professionals had been created.

• Database had 30 k of objects.

• Client database contained above 1000 companies, among wich OTPBank, PUMB, UkrGazbank, Poznyakighilstroy, UZTS, MISTO, Pafilia, Arko, Aljans-Brok, Blagovest, Park Lane.