Працювала в 2 компаніях 17 років 6 місяців
Торгівля оптова / Дистрибуція / Імпорт-експорт
Sales Support Analyst
Shell Oil Products Ukraine LLC, Kiev, Ukraine
Торгівля оптова / Дистрибуція / Імпорт-експорт
3 роки 7 місяців
05.2012 - 11.2015
- Compiled complex reports to control sales performance against business targets to define opportunities in an on-going business process
- Negotiated with sales team and executed proactive managing proposals across sales activities providing completed feedback with the performance
- Supported special activities as tenders and investments assisting with completion of proposals and/or offers, including motivation and pricing elements
- Managed PLM (Product Life Management) exclusions/inclusions at Operating Unit level, material determination and pricing
- Accountable for Contract management in compliance with Global/Local Contract policy, Manual of Authorities, specific Tax and Excise, challenging non-compliant offers
- Maintained contracts library following changes in internal policy, legislative requirements and timelines · Built and cultivated network across multinational team to ensure sustain business process and successful collaborationCompiled complex reports for Customers, Sales, Business and Master data review to evaluate perspectives and opportunities for the Business
Lead of Customer Service Operations
Shell East Europe Company Ltd.
Торгівля оптова / Дистрибуція / Імпорт-експорт
13 років 11 місяців
06.1998 - 04.2012
· Accountable for Customer Service organization activities covering order booking at the Supply source to delivery to local market.
- Responsible for working coordination between internal and external departments, i.e. Sales accounts, Finance & Credit, Supply source, Logistic, Certification Authorities
- Responsible for Customer Set-up & Amend process and capture of all Customer information, data documentation required to set-up ensuring accuracy of the customer master data.
- Ensured Customer data integrity across systems throughout Customer life circle including all supporting documents required to provide an audit trail.
- Lead data accuracy activities (including cleansing)
- Completed and submitted Customer Set up and Amend Form to Credit to enable the performance of the credit assessment
- Ensured PLM (Product Life Management) exclusion /inclusion, price changes and Customer awareness in advance
- Managed the demand forecast processes to achieve high quality of discussions, good challenge by leadership team and fast decision making
- Supported Sales in marketing promotion activities, i.e. media advertisement, exhibitions, promotion materials
- Coached/trained other team members including Account managers on behaviors that improve process performance especially price management and offer compliance
Ключова інформація
I am looking for the new opportunities to obtain position of Project Manager, Demand Planning, Supply Chain Manager, Customer Service Manager in international company to apply my professional knowledge & skills having 20 years of progressive working experience in International & ukrainian companies.
Навчалась в 1 закладі
Kiev National University named of T.G.Shevchenko
Linguistic / Literature Department
Kiev, Ukraine, 1990
Володіє мовами
Англійська
поглиблений
Російська
вільно
Українська
рідна
Курси, тренінги, сертифікати
Safety Business Environment and Information Security
Shell Open University
Conflict of Interests
Shell Open University
Negotiation with Difficult Clients
Star Personal Business Academy
Додаткова інформація
Компьютерные навыки
MS Office (Word, Excel, Power Point), Internet, SUN
Водительское удостоверение
Наталия
Наталия
Supply Chain Manager

Київ
повна зайнятість
Остання активність 10 років тому