• Development and implementation of the company's presence strategy - at the official website, landing pages, social pages
  
• Targeting ads on Facebook, Instagram
• Development, implementation, and optimization of the new channels to attract customers.
• Content plan posts in social networks.
• Work with customer comments in social networks
• Google ads
• Work with Google Analytics + Yandex Metrica
• Sales Scripts development
• Facebook chatbot development and implementation
• Global leads integration with Bitrix 24
  

• Consistently offer professional, friendly and engaging service;
  
• Manage all aspects of the Front Office department and ensure all service standards are followed;
  
• Handling guest concerns and react quickly, logging and notifying proper areas, services;
  
• Conducting regularly scheduled departmental meeting;
  
• Managing the departmental budget;
  
• Balance operational, administrative and Colleague needs;
  
• Assist guests regarding hotel facilities in an informative and helpful way;

• Define, develop and communicate strategic plan to demonstrate the value of digital campaigns and grow sales to new and existing clients
• Build and monetize active pipeline of integrated sales opportunities and close business while collaborating with digital and local sales team/sales leadership to drive client satisfaction, retention and drive incremental revenue
• Serving as the in-market digital product expert so that present the importance of digital product knowledge to the entire sales team and demystify complex suite of integrated media solutions into simple, actionable learning points that can be translated into effective sales process steps that drive revenue
• Hire, onboard, develop, manage, train and coach account executives, account managers and digital fulfillment team members
• Network nationally, regionally, and locally to stay updated on emerging digital trends, rates and product solutions
• Conduct Social Media activity , manage account in all various social media.
  

• Public opinion reserch,analyzing the results in order to adjusting corresponding action plans
• Studying the trends and directions of the market of hotel, restaurant services in Ukraine and abroad through participation in international hotels confereneces, tourism forums, exibtions;
• Creation and maintenance of the website of the company. SMM manager
• Participation in the development of the new corporate identity of the hotel;
• Formulation of recommendations on pricing for hotel services;
• Establishing, maintaining and changing the image of the company and its products, branding
• Participation in the development of models and control of the production of advertising materials manufacturing companies.
• Work with advertising agencies (custom printing products, outdoor advertising, etc.);
• Interaction with the media regarding the publication of information;
• Writing of advertising and PR-texts;

Corporate segment responsobility:

• Conducting presentations, seminars;
• Participation in joint promotions with other companies and conduct their own PR-actions:
• Special offers
• Involvement of VIP clients;
• Participation in exhibitions;
• Conduct surveys to monitor the quality of service;
• Maintain database of permanent guests, collecting information;
• Conduct research with customers
• Business correspondence with the permanent guests of the hotel;
• Congratulations to regular guests on holidays
• Sending special offers regular guests

Internal clients responsobilities- For employees (together with the personnel department):

• Conduct in corporate events;
• Formation of corporate culture
• Introduction of official regulations (procedures, regulations)
• advanced training seminars;

Achievement of budgeted food sales, beverage sales and labour costs.

Achieve maximum profitability and over-all success by controlling costs and quality of service.

Participation and input towards F & B Marketing activities.

Control of Banquet cutlery, glassware, linen and equipment.

Completion of function delivery sheets in an accurate and timely fashion.

Help in preparation of forecast and actual budget function sheets.

Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll input.

Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.

Completion of Banquet Bar Requisitions.

Maintaining the Hotel Bar control policies and completion of necessary forms.

Following of proper purchasing and requisitioning procedures.

Assist in menu planning and pricing.

Development and maintenance of all department control procedures.

Development and maintenance of department manual.

Provides function employee list and hours for gratuities distribution.

Provides labour costing information for Function Statements.

Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service

Following of proper purchasing and requisitioning procedures.

Maintain records for inventory, labour cost, food cost etc.

Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation.

Ensuring that services meet customer specifications.

Quality of meeting room set-up.

Liaise on an on-going basis with the Food and Beverage Manager to ensure all client needs and requirements will be met.

Working with the Chef and Head Server to ensure all arrangements and details are dealt with.

Provide quick service for last minute changes.

Check Food & Beverage or coffee Break schedule if applicable.

Dealing with customer complaints.

Teamwork/Relations with co-workers and management.

Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.

Co-ordinate the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.

Participation towards overall Hotel Maintenance and cleanliness.

Effective communication skills.

Staff training and development.

Managing restaturant teams,

daily tasks concerning restaturant;'s events activities

Clients check in, maintatining flight shedule, flights crew service