Client Communications & Engagement Specialist with Legal & Risk Awareness (Ukraine)

Client Communications & Engagement Specialist with Legal & Risk Awareness 

Join our team at LionRock LLC, a US-based company dedicated to helping people improve their lives through innovative Telehealth solutions. With a commitment to making a positive impact on mental and emotional well-being, we are looking for a Client Communications & Engagement Specialist with  understanding of American, European law and strong communication and risk management skills.

Your Role:

As a Client Communications & Engagement Specialist, you will be responsible for maintaining clear, timely, and legally informed communication with clients, partners, and internal stakeholders. Your ability to engage, and streamline interactions will be crucial to our success.

Key Responsibilities:

• Conduct research to support business initiatives and strategic planning if needed.

• Act as a first point of contact for incoming inquiries, delivering clear and compliant responses.

• Regularly check and manage communication on professional and social media profiles, ensuring timely responses and follow-ups

• Keep track of interactions, stay updated on client profiles, and identify engagement opportunities.

• Contribute to the company’s risk management efforts by identifying communication issues or red flags early.

• Maintain a positive, calm, and professional tone across all correspondence.

• Professionally engage with clients, potential partners, and team members through well-crafted and personalized written and verbal messages.

• Be a welcoming and energetic communicator who fosters positive relationships.

• Ensure all messages are clear, timely, and aligned with company communication standards.

What We’re Looking For:

• Good written and verbal communication skills in American English.
  

• Strong sense of initiative and ability to engage in conversations without waiting for instructions.

• Excellent attention to detail and problem-solving abilities.

• Experience managing messages and communication across multiple platforms (email, LinkedIn, Instagram etc) would be a plus. 

• Organized and detail-oriented, ensuring timely responses and effective follow-ups.

• Previous experience in client communication, social media engagement, or a similar role is a plus.

• Familiarity with Google Workspace and Microsoft Office Suite.

• Professional communication skills for client and stakeholder interactions.

• A proactive and adaptable mindset with the ability to work independently and as part of a team.

• Creativity and the ability to think outside the box.

What We Offer:

•  Competitive salary with performance-based bonuses.

• A friendly, supportive, and collaborative team environment.

• Opportunities for professional growth and development.

• The chance to contribute to a meaningful mission improving people’s lives.

If you’re passionate about communication, organization, teamwork, and making a positive impact, we’d love to hear from you!

Contact Daria with your CVs and inquiries for further details.