Remote Customer Support Representative / Patient Coordinator – U.S. Medical Office

Position: Remote Front Desk / Patient Coordinator – U.S. Medical Office
Schedule: Mon–Fri, 16:00–00:00 (Kyiv time)
Format: Remote
Clinic Location: United States

Introduction

We are seeking a motivated and empathetic Front Desk / Patient Coordinator to join our U.S.-based medical office. This is a remote role where you will be the first point of contact for patients, helping them feel supported and guided throughout their healthcare journey. If you’re detail-oriented, professional, and eager to grow in an international medical environment, this opportunity is for you.

Responsibilities

• Answer incoming patient calls with professionalism, empathy, and clarity 

• Assist patients with inquiries, ensuring supportive and solution-oriented communication 

• Manage appointment scheduling 

• Work with medical records, electronic databases, and scheduling systems

• Support patients in navigating clinic processes, resolving small issues when needed

Requirements

• Experience or strong understanding of medical administration and/or customer service

• Excellent communication skills, attention to detail, and a patient-friendly attitude

• Confident computer user, quick to learn new software and systems

• English level: B2/C1 

 Extra Advantage (Not Required):

If you have experience working with programs such as Microsoft Office, 3CX, eClinicalWorks, NexHealth, Zocdoc, CoverMyMeds, or similar platforms, it will be a huge plus.

However, this is not mandatory — we provide free training for all new team members.

Why Join Us?

By joining our team, you’ll play a vital role in supporting patients, gaining international healthcare experience, and building valuable skills in medical administration.

Please contact us if you would like to work in a U.S. medical office, help patients, and grow professionally in a rewarding role.