Operations manager

On behalf of our client, a regulated crypto exchange operating in Europe with the required licenses and a robust compliance infrastructure, we are seeking an Operations Manager to oversee daily execution, optimize workflows, and align cross-functional teams to drive growth.

You will report to the General Manager and work closely with the compliance, sales, and payments teams.

Key Responsibilities

• Manage day-to-day operations across onboarding, support, and compliance workflows
• Be on top of every single step across all pipeline stages
• Be the representative for any conflicts or issues that shall arise with clients
• Negotiate on behalf of companies for deals and sales agreements
• Track and mitigate recalls, chargebacks, and volume-related risk
• Assess and document the risk level of each partner or campaign
• Help promote the brand through social media execution (not strategy)
• Oversee remote support and operational teams
• Develop SOPs and ensure regulatory alignment in workflows
• Collaborate with Legal and IT on technical issue handling
• Monitor KPIs, performance dashboards, and escalation pipelines

Travel Requirements 

• Candidate should be open to business travel every 3–4 months for team meetups or project-related coordination within the EU.

Salary & Compensation

• Salary & Compensation Starting salary: USD 4000 based on qualifications more is possible.

Ideal Candidate

• 3+ years in crypto, fintech, or regulated payments
• Experience in handling high-risk clients or verticals
• Knowledge of EU crypto regulation (VASP/EMI experience a plus)
• Strong organizational and risk management skills
• Proven ability to lead and structure remote-first operational teams
• Detail-oriented, reliable, and proactive
• Fluent in English; EU language a plus
• EU-based or aligned with EU working hours