Remote Medical Appointment Scheduler with Spanish & English

Front Desk Helpers (frontdeskhelpers.com) is a woman-founded outsourcing company based in New Jersey, USA, established in 2015. Our expertise focuses on providing talent solutions across industries such as healthcare, IT, telecommunications, transportation, architecture, HR management, and more.

At Front Desk Helpers, we are dedicated to providing stable job opportunities, supporting ongoing personal development, and fostering collaboration with top-tier international professionals. If our values match yours, we encourage you to apply! We are currently looking for a Remote Medical Appointment Scheduler for a medical clinic in New York. This is a fully remote, part-time role.

Important candidates should watch training videos, read manuals, complete training with the team lead, and perform a simulation call with the clinic's manager. The training covers extensive medical topics, including doctors’ availability, insurance coverage, clinic specialization, and other clinic information.

Responsibilities:

• Answer incoming calls promptly and professionally (around 50 calls per shift).

• Schedule and confirm patients' appointments using the Electronic Medical Records (EMR) system.

• Assisting patients with appointment schedules/requests, including medication, transportation, and authorization.

• Check and interpret insurance eligibility results using the EMR system.

• Provide excellent customer service to patients and other callers.

• Collaborate with on-site front desk staff to ensure seamless operations.

• Responding to patients' questions.

• Rescheduling, moving, and distributing appointments as needed.

• Ensuring that patient profiles are complete with the required information.

• Sending consent forms to patients.

Working hours 

• The fixed schedule is Monday to Thursday from 2pm to 7pm, and a short duty on Friday from 2pm to 5pm (New York time zone). 

• Additional hours may be available by working on Saturdays or covering a colleague's shift.

Compensation:

• The position offers a competitive monthly salary. During the training period, compensation is $4 per hour, which increases to $6 per hour upon completion of the training and passing the test.

What do we offer:

• Paid training to prepare you for work in the new company.

• A competitive salary that is paid in USD.

• The opportunity to work within an experienced team with supervisory support.

• A chance to start a new career path in the medical field.

• The ability to work remotely.

• Learn how to work with world-used programs and applications.

• Seven days of paid vacation annually after one year of employment.

• Provision of hardware IP phones for connecting with US customers, as well as all necessary software (including CRM, virtual fax machine, SMS service, and VPN).

• Open-minded management that is easy to contact.

• Equal opportunities for individuals of any age, gender, or nationality.

• Ongoing technical support.

Qualifications:

• Proficiency in English and Spanish (speaking Russian will be an advantage).

• Excellent telephone communication skills.

• High level of customer service expertise.

• Ability to manage difficult customers effectively.

• Previous experience working with an EMR (Electronic Medical Record) system or in the medical field will be beneficial.

• Strong communication and organizational skills.

• Ability to work independently and manage time efficiently.