Customer Service Specialist (Pharma)

750 million. That's how many lives our products touch. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

Currently, we are looking for Customer Service Specialist with previous experience in Pharma companies for further development and support of our activities in Ukraine

Location: Kyiv 

Responsibilities:

• Coordinate timely shipments of goods to distributors from consignment warehouse and improve the efficiency of the process;
• Handling customers’ claims related to damages, shortages in the delivery;
• Organize proper management of customers’ orders;
• Maintain relevant documentation flow with external warehouse;
• Prepare, update and submit required monthly closing reports;
• Develop and maintain strong working relations with other departments (Quality, DRA, Finance, Market Access, external warehouse) for timely support to the customers regarding sales planning and ongoing products related changes.

Requirements:

• 1-3+ years of customer service experience in a multinational company;
• Knowledge of distribution mechanism;
• Knowledge of tender process
• Analytical thinking and high accuracy with numbers
• Upper-intermediate in English
• High level of self-management and accountability
• Pharma experience is a big advantage 

You will receive:

• Competitive salary and bonus levels;
• Medical and life insurance;
• Variety of knowledge sharing and training opportunities;
• Work in an international innovative company;
• Be part of a mission to reimagine medicine to improve and extend people's lives

   We are Novartis. Join us and help reimagine medicine