Legal Aid Supervisor / Супервайзер відділу юридичної допомоги

The Legal Aid Supervisor is responsible for the supervision, planning, preparation, qualitative and quantitative overview of Legal Aid activities (including but not limited to provision of individual and collective legal aid, hotline counseling, preparation, and conducting awareness sessions to targeted groups) of the legal department within the field office. Ensures that the legal aid department provides effective, integrated, and consistent service provision within the scope of the projects and based on the population's needs.  

Tasks and responsibilities:

• The Legal Aid Supervisor leads a team of field office Legal Aid Officers (LAO) to plan and implement legal support and assistance activities (including legal support to children, GBV survivors, IDPs, etc.), providing individualized protection through assessment, case planning, implementation, follow-up, and closure.
• Ensure compliance with TGH donor policies, guidelines, strategy, tools, manuals, guidelines, and humanitarian standards.
• In cooperation with the LAO team and the Senior Protection Manager, analyze and document violated rights and offer team members the best ways to protect the legal rights and interests of beneficiaries legally.
• Provide technical analysis and feedback to TGH representatives at coordination meetings.
• In cooperation with the Senior Protection Manager, bears special technical responsibility for implementing, quality control, and monitoring legal services provided.
• Prepare and supervises program implementation to ensure timely completion of program activities, including logical framework monitoring, individual work plans, performance management, identification of software needs, and coordination with necessary departments within the organization.
• Ensure that documents, including paper files of legal aid individual cases, are correctly created and maintained by regularly reviewing files and supporting the LAO to ensure that electronic and paper files are maintained, updated, and secured under the TGH data protection policy.
• Collaborate with the CM and PSS Supervisors from the base to respond and intervene promptly and effectively to identify protection needs in individual cases related to Legal Aid issues.
• Provide support, control, and supervision of database updates to ensure accurate and complete reporting of the legal department.
• Ensure proper data collection, management, and archiving by the field officers, collaborate proactively with the MEAL department in verifying, cleaning, and preparing data for reporting.
• Lead or contributes to the assessment of needs, gaps of target populations in current and prospective areas of operations, and other assessments, periodically updates the protection situation analysis as requested by the Senior Protection Manager. 
• Provide feedback for improving protection activities quality to supervised staff.
• Conduct quality monitoring of the service provision through individual and group supervisions (observation, case discussion, file check, capacity assessment, etc.) and field visits per protection minimum standards.
• Supervise the identification and registration of individual cases requiring protection services through direct support from TGH, indirect support through referral, and follow-up.
• Develop a service mapping to support referrals and general reach of programming, under the guidance of the Senior Protection Manager.
• Ensure timely recording and updating of registered cases, consultations, and group activities in the database; ensure security of databases.
• Uphold and supports field officers in upholding humanitarian principles, protection principles, and ethics.
• Actively collaborate with the MEAL department to verify and clean program data to prepare it for reporting. 
• Support the MEAL department in carrying out independent checks of data and post-service/distribution monitoring of project activities on a regular basis. 
• Support the MEAL department, Senior Protection Manager in updating tools such as KoBo forms based on field officers’ feedback and global guidelines. 
• Provide ongoing coaching, mentorship, and other capacity building for TGH and partner staff if requested by the Senior Protection Manager or Senior Program Coordinator.
• Attend sub-national clusters, technical working groups, and other meetings in joint collaboration with the Senior Protection Manager, or as delegated by the Senior Protection Manager. 
• Conduct regular meetings with the team and with the Senior Protection Manager to track progress and discuss staff challenges and opportunities.
• Provide day-to-day support to protection workers in ensuring effective time management, internal and external communication, clarity of role and responsibility, and strict adherence to TGH Code of Conduct and other applicable policies (Safeguarding Policy for the Prevention of Sexual Exploitation and Abuse, Child Safeguarding; Gender Equality and Protection from Gender-based Violence, etc.)
• Conduct recruitment of new staff members and provide orientation guidance. 

 Job Requirements

Required Educational Qualification, Skills and Experience:

• University degree in a relevant field, including but not limited to law, human rights, social science, social work, etc

• 1 year of experience as a supervisor/manager of legal aid, case management, or other protection teams in a humanitarian emergency.
  

• 1 year of experience as a legal aid officer, protection case manager, or any position related to protection. 

• Technical knowledge and understanding of protection in humanitarian emergencies, including issues relating to violence, coercion, deliberate deprivation, and abuse.
  

• Technical knowledge of protection minimum standards related to legal aid, awareness raising, individual protection assistance/cash for protection, protection counselling, referrals under the umbrella of general protection, child protection, and gender-based violence specialized programming.
• Leadership (not only managerial) skills. Strong communication, negotiation, diplomatic and problem-solving skills.
• Experiences in establishing and maintaining professional relationships and networks with external parties, including but not limited to local and national authorities, other non-governmental organizations, etc.
• Willingness to travel in Kharkivs’ka, Donets’ka, Zaporizs’ka, and Dnipropetrovs’ka oblasts around 30% of the time.
• Adaptability and openness to feedback, including the evolution of contexts and missions and new protection minimum standards.

What we offer:

• Work in comfortable office in the center of Dnipro 
• 24 annual vacation days + national holidays
• Official employment with competitive salary
• Medical insurance for an employee + family members