Psychological Support Supervisor / Супервізор відділу психологічної допомоги

The Psychosocial Support (PSS) Supervisor will be responsible for the overall delivery of the Psychosocial Support program, covering Psychosocial Support (including Child Protection, Gender Based Violence, etc.), Awareness Raising, and Capacity building through clear planning, implementation, and monitoring of all activities. 

Responsibilities & Duties: 

Project Management

- Lead a PSS team in planning and executing the implementation of PSS activities through mobile outreach to selected hromadas of intervention, under the overall supervision of the Senior Protection Manager at the base.

- Contribute to donor and other organizational reporting, as requested by the Senior Protection Manager.

- Ensure proper data collection, management, and archiving by the PSS workers, and collaborate proactively with the MEAL department in verifying, cleaning, and preparing data for reporting. 

- Support capacity building of field officers to work according to donor guidelines such as indicators, compliance, regulations, etc. The PSS Supervisor will be supported by the Senior Protection Manager.

- Lead or contribute to assessment of needs, gaps of target populations in current and prospective areas of operations, and other assessments, periodically update the protection situation analysis as requested by the Senior Protection Manager. 

- Set up and maintain a solid referrals system for intra-TGH, intra-consortium, and inter-agency activities, under the guidance of the Senior Protection Manager.

- Provide feedback for improving protection activities to supervised staff, Senior Protection Manager. 

- Conduct quality monitoring of the service provision through individual and group supervisions (observation, case discussion, file check, capacity assessment, etc.) and field visits per protection minimum standards.

Protection Programming

- Supervise the identification and registration of individual cases requiring PSS services through direct support from TGH, indirect support through referral, and follow-up. 

- Ensure PSS staff awareness and implementation of national and global protection minimum standards, under the guidance of the Senior Protection Manager.

- Ensure timely recording and updating of registered cases, consultations, and group activities in the database; ensure security of databases. 

- Uphold and support field officers in upholding humanitarian principles, protection principles, and ethics.

- Provide data and information to contribute to proposal development as requested by Senior Protection Manager.

Coordination & External Representation

- Support the Senior Protection Manager and Field Coordinator in increasing the reach of TGH’s programming by working with the field officers to identify gaps in coverage, new areas for programming, establishing contact with the local authorities, etc. 

- Attend sub-national clusters, technical working groups, and other meetings in collaboration with the Senior Protection Manager or as delegated by the Senior Protection Manager. 

Monitoring, Evaluation, Accountability, and Learning 

- Actively collaborate with the MEAL department to verify and clean PSS data to prepare it for reporting. 

- Supporting the MEAL department in carrying out independent checks of data and post-service/distribution monitoring of project activities on a regular basis. 

- Support the MEAL department and Senior Protection Manager in updating tools such as KoBo forms based on field officers’ feedback and global guidelines. 

- Ensure the field team upholds data protection principles and protocol.

- Support the PSS team to store and process data and documents efficiently and in line with data protection protocol.

- Support the Senior Protection Manager/Field Coordinator and the MEAL department in mainstreaming protection across the organization.

- Provide ongoing coaching, mentorship, and other capacity building for TGH and partner staff if requested by the Senior Protection Manager.

- Design and deliver training on technical aspects of the program for TGH PSS staff, partners, local authorities, and community members. 

Line Management & Performance Management

- Set performance objectives for field officers, and support them in achieving objectives, conduct recruitment of new staff members and provide orientation guidance. 

- Conduct regular meetings with the PSS team and with the Senior Protection Manager to track progress and discuss staff challenges and opportunities.

- Conduct performance appraisals under the guidance of the HR department twice yearly.

- Provide day-to-day support to PSS workers in ensuring effective time management, internal and external communication, clarity of role and responsibility, and strict adherence to TGH Code of Conduct and other applicable policies (Safeguarding Policy for the Prevention of Sexual Exploitation and Abuse, Child Safeguarding; Gender Equality and Protection from Gender-based Violence, etc.) in partnership with the Senior Protection Manager and Field Coordinator.

Job Requirements

• University degree in a relevant field, including but not limited to psychology, social work, human rights, social science, etc. 
• 1 year of experience as a supervisor/manager of PSS or other protection teams in a humanitarian emergency.
• 1 year of experience as a field psychologist, protection case manager, legal aid officer, or any position related to protection. 
• Technical knowledge and understanding of protection in humanitarian emergencies, including issues relating to violence, coercion, deliberate deprivation, and abuse.
• Technical knowledge of protection minimum standards related to case management, legal aid, psychosocial support, awareness raising, individual protection assistance/cash for protection, protection counselling, referrals under the umbrella of general protection, child protection, and gender-based violence specialized programming.
• Leadership (not only managerial) skills.
• Experiences in establishing and maintaining professional relationships and networks with external parties, including but not limited to local and national authorities, other non-governmental organisations, etc. 
• Willingness to travel in Kharkivs’ka, Donets’ka, Zaporizs’ka, and Dnipropetrovs’ka oblasts around 30% of the time.
• Proven capacity for mentoring, facilitation, training, capacity building, and coaching.
• Adaptability and openness to feedback, including the evolution of contexts and missions, and new protection minimum standards.

What we offer:

• Work in comfortable office in the center of Dnipro 
• 24 annual vacation days + national holidays
• Official employment with competitive salary
• Medical insurance for an employee + family members