Technical Operations Manager (Networks & Telecommunications)

BusinessCom Networks is a small, well-established company providing satellite telecommunication services to enterprise and government customers worldwide for more than 20 years.

We are looking for an enthusiastic and talented individual to join our team in a remote SATCOM Technical Operations Manager role. Responsibilities include commissioning satellite links, providing technical support, managing projects and coordinating vendors. We welcome applicants from both skilled professionals and those with minimal experience who are motivated to learn, grow and contribute to our mission. 

Our requirements are:

• Qualification or relevant experience in Computer Networking: knowledge of TCP/IP, Ethernet, NAT, DHCP, DNS is essential; Linux, BSD and any programming skills is an advantage
• English proficiency: sufficient for maintaining technical communication over the phone and email
• Work culture: strong sense of responsibility; willingness and ability to learn and shape both technical and communicational skills at a fast pace; positive, proactive and respectful attitude in all situations; listening, negotiation and presentation skills
• Organisational skills: ability to track multiple projects while maintaining sharp attention to detail and deadlines; ability to plan, prioritise, and deliver work within agreed schedules and commitments; systems thinking mindset

Your responsibilities are:

• Provide technical support to our customers and partners, investigating, troubleshooting and resolving network and user terminal incidents 
• Develop trusted technical advisor relationships with key accounts and stakeholders: understand customer’s requirements for satellite connectivity; forecast and track key account metrics; prepare reports on account status; assist with challenging client requests or issue escalations as needed
• Coordinate technical communication between suppliers, vendors, network service providers and field engineering partners, participating in equipment logistics, installation and maintenance    

As a small company, we provide exceptional opportunities for talented and ambitious individuals to grow into strategic leadership roles, including executive and partnership positions.