Customer Support Representative

Your role and impact

As a Customer Support Agent, you will be the voice of Sensete Ltd and a key part of our customer experience. Your daily work will directly influence our success and reputation.

You will:

• Handle incoming applications and phone calls with confidence and professionalism

• Guide clients step-by-step through the verification process

• Provide clear, friendly, and solution-focused support

• Manage additional customer requests and resolve issues 

• Review applications, approve qualified clients, and decline unsuitable ones

• Maintain accurate records and follow internal procedures

We are looking for someone who:

• Is fluent in English (Spanish is a strong advantage)

• Is energetic, assertive, and patient, with excellent communication skills

• Is genuinely customer-oriented and enjoys helping people

• Has a strong problem-solving mindset and good analytical thinking

• Is detail-oriented and well organized

• Works well both independently and as part of a motivated team

• Has experience in phone-based customer support (an advantage, but not required — we provide full training)

Attitude matters more than experience. If you are motivated and willing to learn, we want to hear from you.

What’s in it for you?

• Competitive base salary + high-performance bonuses

• A clear opportunity for career growth and internal promotion

• A dynamic, international, and supportive work environment

• Working hours: 14:00–23:00 or 16:00–01:00 (including a 1-hour break), Monday to Friday

• Medical insurance

• Regular team-building activities, corporate events, and celebrations