*Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills. *Receiving and processing orders for products or services from customers via phone, email, live chat, or other communication platforms.

*Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.

*Answering customer emails, chats, and phone calls, being quick in coming back to customers- as emails and calls are answered immediately.

*Responding to customer messages and comments on social media, solving customer-related problems, and making sure that the customers are happy and that they return to the company.

*Working with drivers to make sure orders are delivered on time, creating driver routes, dealing with driver-related problems, and escalating these problems as needed.

*Extensive market research for Consumer Packaged Goods brands prospects, finding new leads based on given criteria, and initiating first contact with CPG brands representatives.

Sending emails, making sales calls, and creating quotes.

Working with management and senior staff to meet goals and targets;

Serving consumer payments processing and refunds;

Addressing questions, complaints, and concerns in accordance with company policy.

Interact with customers, answering questions about products, assisting with finding the best product to match customer needs, and performing the final sale

Apply sale prices and any discounts as needed

Process customer payments and supply customers with receipts of purchases.

Accept customer returns within return policy guidelines.

Calling clients and scheduling or rescheduling appointments with licensed agents.

Advising customers on a wide range of company products and services;

Processing orders, taking payments, and issuing refunds;

Dealing with complaints and compliments in a professional manner.