Работала в 7 компаниях 19 лет 11 месяцев
FMCG, Торговля розничная / Retail
LEAN Logistics Engineer, EMEA region
SC Johnson
FMCG
10 лет 2 месяца
07.2015 - по настоящее время
- Organize and coordinate LEAN program (LEAN trainings, improvements tracking, people accreditation)
- Identify and deliver improvements in Logistics and Transportation area for the region
- Achieve cost savings/service improvements trough projects related to Logistics & Transportation
- Establish best practices across the region and champion the extension to new geographies
Customer Service coordinator
Reckitt Benсkiser/Реккітт Бенкізер
FMCG
17 лет
09.2008 - по настоящее время
- Pricing: updates on price list changes, discounts and payment terms. Order & Claim Processing, coordination of warehouse operations and effective shipment schedule.
- Manage EDI development with KA and other customers. Developing plans to improve service through focus on key performance indicators.
Logistics manager Ukraine and Central Asia
SC Johnson
FMCG
2 года 8 месяцев
10.2012 - 06.2015
- Management of LSP warehousing operations: goods receipt, shipments, storage, picking, KPI monitor, stock taking management
- Management of transport group performance: import, export transportation, domestic distribution, plant-to-plant local shipments
- Management of local shipments and shipments to export countries
- Stabilization and improvement of logistics and customer service processes
- Management of budgeting process (ODE, sales freight), control of expenses in line with BGT, deliver cost savings
- Management of logistics and customer service teams, people development, PMP, MS&D
- ISO 9001:2008 and SOAR audits ( ensure department performance in line with approved procedures and company policies)
Customer Service Manager Ukraine and Central Asia
SC Johnson
FMCG
2 года 2 месяца
07.2010 - 09.2012
- Support successful implementation of Commercial strategies and aligning internal activities with specified customer requirements. Servicing customers with regular updates on: price-list changes, discounts and payment terms
- Elaboration, introduction and implementation of procedures in CS, ensuring they are in line with SCJ global policies and according to the Ukrainian legislation
- Sales order processing and return control, EDI support
- Monthly/weekly targets fulfillment (Sales report, Case Fill Rate report)
- Customer contracts (annual negotiations , contracts fine-tuning)
- PMP and MS&D conducting
Senior Customer Service Ukraine
SC Johnson
FMCG
2 года 1 месяц
05.2008 - 06.2010
- Sales order processing and return control
- Control of warehouse services for customers, customer claims management
- Sales reporting for Commercial organization on a regular basis
Logistics coordinator
Reckitt Benсkiser/Реккітт Бенкізер
FMCG
1 месяц
03.2008 - 04.2008
- Daily comparison of physical stocks (B2B), managing customs clearance process via brokers
- Management of the 3PL operations for warehousing and distribution, monitor provider's KPIs and overall performance.
Junior buyer Cosmetics & Detergents, Store Department Manager
Metro Cash & Carry Ukraine
Торговля розничная / Retail
2 года 3 месяца
02.2003 - 05.2005
May 2005 - August 2006 Junior Buyer Cosmetics Detergents
October 2004 - April 2005 Deputy Department manager Cosmetics Detergents
August 2003 - September 2004 Employee of Cosmetics Detergents department
February 2003 - July 2003 Employee of Acquisition department
Училась в 1 заведении
Национальный Университет Пищевых Технологий
Технология сахарного производства
Киев, 2002
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Русский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Дополнительная информация
Проекты и достижения
Lean Diagnostics at LSP warehouse:
- OTD back on track from 92% to 97.5%
- Workload reduction by all parties (642 hours)
- 17 days Inventory days reduction
- Savings: $462K achieved
- Built LEAN capability of the team
Lean implementation for EMEA Logistics
- LEAN training prepared and performed for EMEA region
- Framework set up for the future
- More than 40 improvements implemented
- Lean Office - Training & Accreditation Tracking. Developed robust system from scratch. Had all progress under control. By Kikais and similar, not only tracked but also reviewed quality of event charters and reached out to owners if needed. This year to be further optimized in order to make it less workload intensive and provide better visibility of results.
- Certified as Lean Navigator
SAP implementation
- Certified as OTD Super User
- High CFR from first week of Shipments.
Tatiana
Tatiana
Logistics Director
Киев
полная занятость
Обновлено 7 лет назад