•offered professional, friendly and engaging service; •served as liaison for guests requiring information relating to all aspects of the hotel; •processed all external and internal calls either by redirecting calls or assisting the caller • handled all security, engineering, housekeeping, bell services, banquets calls and other departments as required •recorded, tracked, and managed lost&found items •maintained and monitored hotel software system’s dashboard •dispatched tickets and completed tasks accordingly to appropriate departments • followed department policies, procedures, service standards and all safety policies; •other duties as assigned

• Check-in/check-out hotel guests courteously and efficiently; • Processed all payments according to established hotel requirements; • Provided information and assistance to all guests and visitors; • Arranged transport for customers and reservations in local restaurants, airports etc. • Deal with complaints and problems.