Key Responsibilities & Achievements:

• Planned, implemented, and managed mental health, psychosocial support (MHPSS), and social protection projects, ensuring alignment with international humanitarian standards, donor requirements, and community needs.
• Efficiently coordinated multiple project components, balancing urgent field demands with strategic objectives, while overseeing resource allocation and budget management with transparency.
• Established and maintained strong partnerships with local authorities, NGOs, social services, and community leaders to enhance service delivery and program sustainability.
• Led monitoring, evaluation, and learning (MEAL) processes, collecting and analyzing data to drive continuous improvement and evidence-based decision-making.
• Built and mentored multidisciplinary teams, including social workers and psychologists, fostering professional growth and capacity development.
• Engaged communities through needs assessments and participatory meetings to ensure inclusive and responsive programming.
• Managed comprehensive HR functions including recruitment, onboarding, training, performance appraisal, and employee development.
• Delivered high-quality reporting and compliance documentation for donors and stakeholders, highlighting project impact and lessons learned.
• Facilitated cross-functional collaboration across departments to optimize communication and problem-solving.
• Resolved conflicts and adapted project plans proactively to meet evolving field challenges.

Key Responsibilities & Achievements:

• Conducted comprehensive MHPSS needs assessments in medical, educational facilities, and shelters to identify priority intervention areas.
• Developed and delivered training programs on MHPSS, stress management, burnout prevention, and self-help skills for healthcare workers, social service providers, educators, and volunteers.
• Designed and optimized program documentation, reporting forms, and data collection tools to ensure structured and effective monitoring of activities.
• Provided supervision and professional support to staff of medical and educational institutions, social workers, and psychologists to enhance service quality.
• Established and maintained partnerships with organizations to expand collaboration and improve the delivery of MHPSS services.
• Prepared regular analytical reports ensuring transparency, performance evaluation, and continuous program improvement.

Key Responsibilities & Achievements:

• Led the development and implementation of HR strategy aligned with business goals, including workforce planning and organizational development initiatives.
• Conducted labour market and internal needs analysis to design targeted staff training and capacity-building programs.
• Managed full-cycle recruitment processes for positions from operational staff to senior executives, ensuring high-quality talent acquisition.
• Developed and rolled out a comprehensive onboarding and adaptation system to accelerate integration and performance of new hires.
• Provided executive coaching and one-to-one support for top managers, fostering leadership growth and decision-making capacity.
• Drafted job descriptions, internal policies, and regulatory documents, including the company’s Constitution, to ensure operational clarity and compliance.
• Initiated and organized corporate events to strengthen team cohesion and employee engagement.
• Maintained a focus on staff motivation, well-being, and retention through proactive HR practices.

Key Responsibilities & Achievements:

• Provided psychological support, individual coaching, and conflict mediation for staff at all organizational levels.
• Assessed employee performance, engagement, and satisfaction to inform HR strategies and team development.
• Designed and facilitated psychoeducational workshops, webinars, and resilience-focused interventions to enhance staff well-being.
• Implemented staff care programs aimed at preventing professional burnout and promoting a healthy work environment.
• Supported recruitment, onboarding, and adaptation processes for new employees, contributing to effective team formation and motivation.

Key Responsibilities & Achievements:

• Led strategic planning and ensured timely, effective implementation of Mental Health and Psychosocial Support (MHPSS) goals across the department and 10 regional offices.
• Developed and implemented comprehensive staff training and education systems, including organizing trainings and moderating strategic meetings.
• Established and managed the Psychosocial Support Expert Group, providing ongoing supervision and consultancy to trainers and staff for quality service delivery.
• Conducted master trainings for psychosocial support trainers and simultaneously fulfilled technical advisory responsibilities.
• Oversaw monitoring, evaluation, and analysis of departmental activities to ensure continuous improvement and alignment with strategic objectives.

Key Responsibilities & Achievements:

• Oversaw quality control and effectiveness of psychosocial services across 6 regional offices and 12 psychologists, ensuring adherence to project standards.
• Coordinated monitoring, evaluation, and reporting processes, developing tools for planning, documentation, and compliance with donor requirements.
• Organized and delivered training programs on psychosocial support (PSS) and psychological first aid (PFA), while providing technical supervision and ongoing support to regional staff and volunteers.
• Advised regional teams on strategic planning, performance analysis, and facilitated partnerships through negotiations and representation at working groups and conferences.
• Developed regulatory documentation, including organizational policies and job descriptions, along with educational materials and methodological guidelines.

Provided psychological support to children and adults in healthcare and educational settings through individual and group counselling, art therapy methods, development of corrective programs, and psychoeducation for staff and parents. Contributed to the emotional recovery of clients and enhanced psychological competence within professional environments.