Работала в 3 компаниях 8 лет 7 месяцев
Интернет, Шоу-бизнес
Customer support representative
Cool Club
Интернет
1 год 5 месяцев
08.2020 - 12.2021
- Supporting clients via chat, phone, email
- Moderating communication
- Solving customer's issues
- Answering to customers queries
- Working with Kayako CRM
- Attending to customer's requests to answer their queries and meet and achieve the KPI
Director's assistant
Production company "Parovoz"
Шоу-бизнес
9 месяцев
12.2019 - 08.2020
- Replying and writing emails, sending physical mail
- Calling news media to discuss ads placement
- Booking hotels and apartments for actors
- Writing tasks for designers
- Filling in tickets information in the flashbox CRM
- Working with event organizations
Administrator
Projectwork
Шоу-бизнес
6 лет 7 месяцев
06.2013 - 12.2019
- Creating repertoire
- Keeping a website
- SMM
- Communicating with NGOs and orphanages
- Making a budget
- Preparing documents
- Photographing events
- Writing articles
- Communicating with theaters, museums
Ключевая информация
Software:
MS Office (Word, Excel, PowerPoint), Google (Documents, Spreadsheets)
Communication:
Listening, feedback, being clear, open-mindedness
Skills:
Collaborative, stress-resistant, hardworking, motivated, punctual, time management
Customer support:
Top 3 (based on KPI; ranked #2)
Art:
Paintings in oil, installations, photography, drag and drop websites, Arduino (basic understanding of C++), poetry and prose
Училась в 2 заведениях
Academy Minerva
Autonomous Arts
Groningen, The Netherlands, 2017
Hanze University
International Business (first year)
Groningen, The Netherlands, 2011
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Brand Management: Aligning Business, Brand and Behaviour
Free course on coursera.org
SMM
2 weeks long marathon from 28 speakers
Дополнительная информация
Портфолио
I am a multidisciplinary artist, researching concepts such as consciousness, nihilism, AI and spirituality. My prose was published in "Rising for Freedom and Democracy in Ukraine" book by Brine Books Publishing, Canada. Artworks were exhibited in international galleries and festivals, including "Night of art and science" in Groningen, The Netherlands and published in various international online and print magazines.
You can read more in my portfolio: https://annasmetanenko.wixsite.com/artworks
@anna_smetanenko
Anna
Anna
Customer support
Киев
полная занятость
Обновлено 3 года назад