Работала в 6 компаниях   8 лет 2 месяца

Финансовые услуги, IT, Другое, Образование

Project Manager

Visa

Финансовые услуги

11 месяцев

05.2024 - 03.2025

Providing project management support to Visa clients and processors.Coordinating directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions.

Reporting clients' project accomplishments and deliverables to management on a regular basis.

Managing clients' projects in parallel to product developments and a changing landscape.

Proactively identifying opportunities for process improvement to improve team efficiencies and project delivery to clients.

Building and enhancement of positive working relationships with key Visa client institutions, processors and internal stakeholders.

Preparing and maintaining detailed project plans, status reports, and issues logs, etc.

Customer support representative

GetProspect

IT

1 год 1 месяц

10.2022 - 10.2023

Providing assistance to customers under the program in English. Assistance in setting up the system for the client, training to work with the program; help with payment processes. Search for bugs in the system, their subsequent transfer to the development department. Writing articles for the knowledge database. Working with Intercom, Jira, Hurma, MacOS, FastSpring, BlueSnap, Zoom, Google Meet.

Technical support representative

OtelMS

IT

5 лет 6 месяцев

05.2017 - 10.2022

Providing technical assistance to clients under the program in Russian, Ukrainian, English. Call processing, incoming/outgoing line. Assistance in setting up the system for the client, training to work with the program, connecting the program to OTAs. Search for bugs in the system, their subsequent transfer to the development department.
Translations of articles for the website into English, writing a knowledge base, translating the system interfaces

Customer support representative

HotelFriend

IT

6 месяцев

05.2019 - 10.2019

Providing technical assistance to clients under the program in English. Assistance in setting up the system for the client, training to work with the program, connecting the program to OTAs. Search for bugs in the system, their subsequent transfer to the development department.
Writing a knowledge base in English, writing articles after the release of the system for clients, as well as for internal use.

переводчик английского и китайского удаленно

Фриланс

Другое

2 года 4 месяца

08.2016 - 11.2018

Перевод текстов общей тематики, перевод документов, деловой переписки, сайтов, тексты медицинской и юридической тематики.

Языковые пары:

русский/украинский - английский

русский/украинский - китайский

Customer support representative

Plamencom

Образование

2 месяца

09.2016 - 10.2016

Consulting clients in Chinese and English, maintaining the correct operation of the system, tracking compliance with deadlines by writers, transferring work to the customer.

Училась в 1 заведении

Киевский Национальный Лингвистический Университет

факультет востоковедения

Киев, 2016

Владеет языками

Английский

свободно

Может проходить собеседование на этом языке

Может проходить собеседование на этом языке

Китайский

выше среднего

HSK 4

Ольга

Customer support representative (remote)

Киев

45 000 грн

31 год

полная занятость

Характер работы: удаленная работа

Последняя активность 6 месяцев назад