Managed an existing product and development of the new product to the MVP stage

? Responsible for the day-to-day management of the on-site team, client contact, and project delivery.

? Tracking and communicating of progress against plans to both internal groups and external stakeholders. Ensuring that commitments to the business are met and any alterations to expectations are fully communicated and mitigated.

? Built a new team and setting up new procedures and workflow to ensure the best effectiveness

? Built a robust and effective sales, commercial & technical support in each market

? R&D development for any product improvements and developing a new product

? Building and developing all internal systems to ensure the best in practice management.

? Work cross-functionally alongside Engineering, Design, Sales, and Marketing to deliver a world-class product

? Own the defining the product metrics and indicators, product's performance KPI's

? Lead strategic conversations with key customers

? Driving customer satisfaction by providing and developing capabilities, improving reliability and stability, continuously balancing the introduction of new features with the implementation of the defect fixes

? Managed engineering teams on requirements to ensure the quick time-tomarket delivery with optimal resources

? Lead and own the concept of the product development

? Scope and prioritize activities based on the business impact

? Ensure that analytics, stakeholders' input, product performance drive the product management priorities

? Manage the roadmap and business requirements

? Create business cases and justifications of the value they bring

Managing the commercial relationships and revenue generation of a portfolio of existing customers in Southern Europe. Managing the Market Development Planning in close co-operation with the local sales teams, forming a tandem team, together identifying business opportunities and orchestrating the resources required to realize these, maximizing customer satisfaction and profitability.

GENERAL ROLES & RESPONSIBILITIES:

• Establish productive market management in the assigned territories in SE region
• Identify, develop and close new business opportunities within SE region with emphasis on positioning Amadeus Merchant Content Business Value, Solutions in respective markets
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Coordinate the involvement of company stakeholders, including Customer support and management resources, in order to meet account performance objectives and customers' expectations
• Meet assigned targets for profitable sales volume and budget objectives in assigned markets (respective accounts)
• Proactively assess, clarify, and validate customer needs on an ongoing basis by designing detailed Account Development plan to track progress
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company stakeholders, internal and external.
• Identify new opportunities and propose solutions to improve key customer profitability and efficiency
• Ensure that products for these accounts are successfully introduced and sold to the customer
• Ensure successful and efficient delivery of specified projects and IT solutions
• In co-operation with Integration Consultant specify customer requirements
• In co-operation with Integration Consultant, ensure the resolution of problems identified by customers and SLAs, KPIs, & customer satisfaction

Identification of new business opportunities and product development which is relevant for the area and responsibility

? Monitoring and analyzing the competitive environment

? Successfully launched several features to bring the product to the market.

? Working with two cross-functional teams (Hong-Kong, London) to create and execute a product launch plan

? Supervising, managing, and coordinating between different stakeholders in HQ.

? Managing all company's activities within the area of responsibility

? Supervision of company's products sale

? Creating and implementing profit and sales plans

? Planning and execution of marketing plans

http://booking.com

• Meetings with important hotels in Ukraine and Belarus, key-partners (owners, general managers, directors of sales, etc.)
• Support Booking.com BV's-strategy for hotel availability and supply;
• Promote the Booking.com BV brand name and its online reservation services to hotels;
• Responsible for area coverage;
• Liaise with hotels and advise on increasing performance (allotment, availability and supply, revenue management, etc.)
• Promoting variety of SaaS products that company if offering
• Rate checks and competitor checks;
• Liaison person for hotels to contact when they have questions;
• Providing hotels with information and advice by mail and email, including follow-ups;
• Follow up on cancellations and evaluations;
• Accompany and train hotels on how to use Booking.com BV's extranet and rates & availability system;
• Support hotels with regards to Booking.com's system;
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;
• Check statistics in the control room and follow up.

• Monitoring receiving, processing reservation requests.
• Conduct tentative negotiations in order to attract the cooperation of potential partners (guests).
• Supervision of billing processes and timely payment for accommodation booked.
• Permanent operations at E-commerce channels (GDS/IDS(ADS)
• Constant monitoring of the occupancy percentage of the hotel, timely action to improve that statistic.
• Carrying out of internal trainings for the department, in order to improve guest services and quality of work.
• Effective liaison with Front office manager, Housekeeping manager to maximize revenue from hotel sales.
• Taking part in the creation and implementation of various special offers, promotions held in the hotel.
• Monitoring and responding for the guest's reviews at on-line and off-line channels.
• Maintaining Hotel's social accounts in Social Media (SMM).
• Assistance in complicated and problematic situations related to guest's reservations.
• Effective managing reservation department team, efficient operations related to department activities.
• PMS Opera Hotel Edition 5.0.
• etc..

• Controlling and managing all night shifts of the hotel and restaurant
• Liable for presentations of hotel rooms, conference-hall, meeting-room, restaurant for potential guests of the hotel
• Solving all non-typical situations and conflicts during night-time
• Preparing reports and statistical information for the top-management of the hotel and restaurant
• Oversees the correct operations at cash-desk on all working stations of the hotel and restaurant
• Monitoring compliance of corporate standards in the hotel and restaurant
• Carry out the procedure "End of Day"
• Meeting guests and conducting Chek-in and Check-out procedures with VIP guests
• PMS Opera Hotel Edition 3.0, Micros
• Active communication with guests
• etc.

• Controlling and coordination all night shifts of the hotel and restaurant
• Solving all non-typical situations and conflicts during night time
• Preparing reports and statistical information for the top-management of the hotel and restaurant
• Controlling cash-desk operations on all working stations of the hotel and restaurant
• Monitoring compliance of corporate standards in the hotel and restaurant
• Carry out the procedure "End of Day"
• Meeting guests and conducting Chek-in and Check-out procedures with VIP guests
• Fidelio 6, Micros
• Active communication with guests
• etc.

• Managing of co-working of different hotel services, namely:housekeepers, laundry persons, bell-boys
• Making room reservations, receiving phone calls
• Check-in&Check-out procedures
• Active communication with guests

• Checking and controlling some shifts at the amusement park
• Scheduling

• Service of game machines
• Operating rides
• Providing different information about amusement park for the guests.

• Meeting guests

• Responsibility for luggage-room
• Active communication with guests