Работала в 3 компаниях 3 года 11 месяцев
Другое
Customer support representative
Firestone company
Другое
2 года 9 месяцев
04.2018 - 12.2020
- Respond to telephone inquiries, providing quality service to customers and associate inquiries about the availability of products or status of orders
- Memorized the company's product offerings. Contributed to a 12% sales increase for the quarter by communicating product benefit and providing excellent service.
- Strive for quick complain resolution. Commended by supervisor on the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent of communicating effectively with customers from a diverse background.
Customer service representative
Mayflower company
Другое
2 года 11 месяцев
02.2017 - 12.2019
- Directly interacted with 20+ online store customers daily over the phone, email and chat to keep response time to a minimum in a queue.
- Resolved customer issues by following up on orders and answering questions on products while staying up to date with product changes.
- Assisted with pre-sales and post-sales support including processing returns, making changes to orders and managing expectations
- Tracked and reported top customer complaints with information about frequency and severity using Excel spreadsheet.
customer support
1 год 8 месяцев
03.2017 - 11.2018
Ключевая информация
- Expertise in Ms word and excel
- Excellent communication skill
- Problem solving and customer relation
- Detail oriented
- Effective time management
- Good team player
- Customer loyalty building
- Extremely organised
Владеет языками
Английский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
IELTS
Iniabasi
Iniabasi
Customer support representative
Винница
Характер работы: удаленная работа
Последняя активность 4 года назад