Работала в 20 компаниях 12 лет 1 месяц
Туризм / Путешествия / Пассажирские перевозки, Отели / Рестораны / Развлекательные комплексы, Услуги для бизнеса - другое, Юридические услуги
Cabin Crew Member
Sky Up Airlines
Туризм / Путешествия / Пассажирские перевозки
5 лет
06.2021 - по настоящее время
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled ;
• checking the condition and provision of emergency equipment and information for passengers ;
• demonstrating emergency equipment and safety procedures ;
• administering first aid ;
• dealing with emergencies ;
• serving meals and refreshments;
• selling duty-free commercial goods and pursuing sales targets
Cabin Crew Member
Sky Up Airlines
Туризм / Путешествия / Пассажирские перевозки
5 лет
06.2021 - по настоящее время
• greeting passengers as they board and exit the plane;
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled ;
• checking the condition and provision of emergency equipment and information for passengers ;
• demonstrating emergency equipment and safety procedures ;
• administering first aid ;
• dealing with emergencies ;
• serving meals and refreshments;
• selling duty-free commercial goods and pursuing sales targets
Service manager
TSARSKY City Resort
Отели / Рестораны / Развлекательные комплексы
1 год
08.2020 - 07.2021
• Personal manager of the owner of the company and his family;
• maintaining customer service standards;
• undertaking administrative tasks;
• delivering prompt, professional solutions for customer inquiries;
• working to meet immediate goals of customer interaction;
• representing the opinions and suggestions of the customers to the company so the company has feedback from its customers;
• suggesting improvements to customer service to higher management and staff
• implementing improvements to customer service
• dealing with enquiries, complaints and emergencies;
• monitor maintenance requests and execute service calls promptly and professionally;
• complete tasks in a prompt and professional manner;
• communicate with, listen and respond to co-workers and customers;
• be available for after-hours maintenance service as needed.
Service manager
Tsarsky City Resort
Услуги для бизнеса - другое
11 месяцев
08.2020 - 06.2021
• maintaining customer service standards;
• undertaking administrative tasks;
• delivering prompt, professional solutions for customer inquiries;
• working to meet immediate goals of customer interaction;
• representing the opinions and suggestions of the customers to the company so the company has feedback from its customers;
• suggesting improvements to customer service to higher management and staff
• implementing improvements to customer service
• dealing with enquiries, complaints and emergencies;
• monitor maintenance requests and execute service calls promptly and professionally;
• complete tasks in a prompt and professional manner;
• communicate with, listen and respond to co-workers and customers;
• be available for after-hours maintenance service as needed.
Service manager
TSARSKY City Resort
Отели / Рестораны / Развлекательные комплексы
10 месяцев
08.2020 - 05.2021
• Personal manager of the owner of the company and his family;
• maintaining customer service standards;
• undertaking administrative tasks;
• delivering prompt, professional solutions for customer inquiries;
• working to meet immediate goals of customer interaction;
• representing the opinions and suggestions of the customers to the company so the company has feedback from its customers;
• suggesting improvements to customer service to higher management and staff
• implementing improvements to customer service
• dealing with enquiries, complaints and emergencies;
• monitor maintenance requests and execute service calls promptly and professionally;
• complete tasks in a prompt and professional manner;
• communicate with, listen and respond to co-workers and customers;
• be available for after-hours maintenance service as needed.
Cabin Crew Member
Ukraine International Airlines
Туризм / Путешествия / Пассажирские перевозки
2 года 3 месяца
05.2018 - 07.2020
• greeting passengers as they board and exit the plane;
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled ;
• checking the condition and provision of emergency equipment and information for passengers ;
• demonstrating emergency equipment and safety procedures ;
• administering first aid ;
• dealing with emergencies ;
• serving meals and refreshments;
• selling duty-free commercial goods and pursuing sales targets
Cabin Crew Member
Ukraine International Airlines
Туризм / Путешествия / Пассажирские перевозки
2 года 3 месяца
05.2018 - 07.2020
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled ;
• checking the condition and provision of emergency equipment and information for passengers ;
• demonstrating emergency equipment and safety procedures ;
• administering first aid ;
• dealing with emergencies ;
• serving meals and refreshments;
• selling duty-free commercial goods and pursuing sales targets
Reseptionist
CMS Cameron McKenna
Юридические услуги
7 месяцев
11.2017 - 05.2018
• Greeting clients and visitors and answering visitor inquiries;
• Answering and routing incoming calls on a multi-line telephone system;
• Scheduling and routing clients;
• Maintaining and scheduling conference rooms;
• Maintaining the waiting area, lobby or other public areas;
• Serving coffee or tea to guests;
• Ordering supplies;
• Scanning, photocopying, faxing and filing documents;
• Collecting and routing mail and hand-delivered packages;
• Verifying employee identification and issuing visitor passes.
Reseptionist
CMS Cameron McKenna
Юридические услуги
7 месяцев
11.2017 - 05.2018
• Greeting clients and visitors and answering visitor inquiries;
• Answering and routing incoming calls on a multi-line telephone system;
• Scheduling and routing clients;
• Maintaining and scheduling conference rooms;
• Maintaining the waiting area, lobby or other public areas;
• Serving coffee or tea to guests;
• Ordering supplies;
• Scanning, photocopying, faxing and filing documents;
• Collecting and routing mail and hand-delivered packages;
• Verifying employee identification and issuing visitor passes.
Reseptionist
Hyatt Regency Kiev5*
Отели / Рестораны / Развлекательные комплексы
7 месяцев
04.2017 - 10.2017
• manage accurate accounting of all rooms;
• take reservation over the telephone, through emails and in person;
• dealing with special requests from guests;
• resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
• contact housekeeping and maintenance departments when a problem is reported;
• balance cash at the end of the shift and generate accounting reports for the benefits of the next shift.
Shift leader front desk
Hotel Ramada encore Kiev 4*
Отели / Рестораны / Развлекательные комплексы
7 месяцев
10.2016 - 04.2017
• supervise daily shift process ensuring all team members adhere to standard operating procedures;
• train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;
• resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
• allocate rooms to expected arrivals after checking the guests preferences and special requests;
• build strong relationships and liaise with all other department's especially housekeeping, reservations etc;
Shift leader front desk
Hotel Ramada encore Kiev 4*
Отели / Рестораны / Развлекательные комплексы
7 месяцев
10.2016 - 04.2017
• ensure Outstanding customer care at all times;
• supervise daily shift process ensuring all team members adhere to standard operating procedures;
• train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;
• resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
• allocate rooms to expected arrivals after checking the guests preferences and special requests;
• build strong relationships and liaise with all other department's especially housekeeping, reservations etc;
Reseptionist
Hotel Ramada encore Kiev 4*
Отели / Рестораны / Развлекательные комплексы
1 год 1 месяц
10.2015 - 10.2016
• completing procedures when guests arrive and leave;
• choosing roms and handing out keys;
• preparing bills and taking payments;
• taking and passing on messages to guests;
• dealing with special requests from guests(like booking theatre tickets or storing valuable items);
• answering questions about what the hotel offers and surrounding area;
• dealing with complaints or problems.
Reseptionist
Hotel Ramada encore Kiev 4*
Отели / Рестораны / Развлекательные комплексы
1 год
10.2015 - 09.2016
• completing procedures when guests arrive and leave;
• choosing roms and handing out keys;
• preparing bills and taking payments;
• taking and passing on messages to guests;
• dealing with special requests from guests(like booking theatre tickets or storing valuable items);
• answering questions about what the hotel offers and surrounding area;
• dealing with complaints or problems.
Guest Relations in Turkey
Hotel Mirada del mar 5*
Отели / Рестораны / Развлекательные комплексы
6 месяцев
04.2015 - 09.2015
• organization receiving and accommodating guests;
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site Tophotels.ru
Guest Relations
hotel Mirada del Mar 5*
Отели / Рестораны / Развлекательные комплексы
6 месяцев
04.2015 - 09.2015
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site Tophotels.ru
Guest Relations in Turkey
Hotel Mirada del mar 5*
Отели / Рестораны / Развлекательные комплексы
6 месяцев
04.2014 - 09.2014
• organization receiving and accommodating guests;
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site tophotels.ru
Guest Relations in Turkey
Hotel Mirada del mar 5 *
Отели / Рестораны / Развлекательные комплексы
6 месяцев
04.2014 - 09.2014
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site tophotels.ru
Animator
Hotel Porrto Azzurro Delta 5*
Отели / Рестораны / Развлекательные комплексы
5 месяцев
04.2013 - 08.2013
Animator
Hotel Porrto Azzurro Delta 5*
Отели / Рестораны / Развлекательные комплексы
5 месяцев
04.2013 - 08.2013
Училась в 1 заведении
ЧДТУ
факультет економіки та управління
Черкаси, 2017
Владеет языками
Английский
выше среднего
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
родной
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Oksana
Oksana
Розгляну будь-яку вакансію
Черкассы
полная занятость
Последняя активность 4 года назад