opened a totally renovated hotel. created a strong team for 5 stars hotel and organized all operational processes. planned work of all departments : sales , finance , front office , and housekeeping. oversee the operations functions of the hotel. hold regular briefings and meetings with all head of departments. handling complaints , and oversee the service recovery procedures responsible for the preparation , presentation and subsequent achievement of the hotel's annual operating budget , marketing sales plan manage on - going profitability of the hotel , ensuring revenue and guest satisfaction targets are met and exceeded ensure all decisions are made in the best interest of the hotels and management closely monitor the hotels business reports on a daily basis and take decisions accordingly act as a final decision maker in hiring a key staffs coordination with hod's for the execution of all activities and functions

the cluster includes 4 objects : president hotel ( kyiv ) , hotel bristol , hotel londonskaya , wellness and spa formula ( odessa ) . responsible for : developing service standards and procedures managing typical facilities operations pms ( property management system ) configuration developing relationships between staff and clients/partners analyzing the needs of the market and controlling the sales policy implementing innovating technologies for sales and front office departments ( reviewpro , z - factor , tng ) to increase clients satisfaction. analyzing operational process to optimize human resources and built successful team developing and implementing the loyalty program developing the new strategy for the cluster for 3 years. managing the educational process of the staff representing the cluster on international exhibitions and workshops

responsible for : implementation of european management and market analytics. budgeting. setting up and managing the system of interaction between departments. negotiations with partners implementing reports system and control

coordinating departments : s m , front office , housekeeping , fitness and spa. involved in revenue and budgeting. corporate trainings