- Directing and managing a team of 7 support agents, organizing work process.

- Teaching, guiding team members.

- Providing excellent customer and technical support. Working with over 1000 clients, еnsuring individual approach to each customer.

- Interacting with clients and solving their issues in a friendly manner.

- Recording and reporting technical bugs to other departments.

- Providing support to customers via mail, phone and live chat, ensuring timely resolution of technical issues related to ELD systems. Providing data validation.

- Consulting customers of using ELD, providing with information of HOS and FMCSA rules.

- Troubleshooting and solving hardware and software issues, guiding customers through problem-solving processes to restore functionality.

- Working with internal CRM systems.