- live interaction with clients in online chat
- helping clients to install and handle the software
- providing instructions and recommendations via email/online chat
- providing details on technical issues with the products to help solve them
- Selling company products and services
Worked with such tools:
CRM system
Virtual machines (Microsoft RDS)
Other tools (Salesforce, Kbill, Confluence, Intranet, Jira, Sharepoint)
Providing professional client support in English across global markets
Follow communication procedures, guidelines and policies
Achieving KPIs