• Accountable for business processes work out and implementation to ensure sustain business flow.

• Negotiation and evaluation prospect strategy to improve business activities.

• Compiled complex analysis reports for Customers, Sales, Business and Master data review to evaluate perspectives and opportunities for the Business.

• Executed proactive managing proposals across offer-to-cash.

• Supported deal process requiring special activities and coordination including tender, deals required investment proposals. Assisted with completion of proposals and/or offers, including motivation and pricing elements.

• Accountable for Contract management ensuring customer offer is compliant with Global/Local offer book, Sales Contract policy, Manual of Authorities, specific Tax and Excise, challenging non-compliant offers.

• Built and cultivated network across service providers to deliver resolution to issues outside the sales support remit.

• Maintained contract clause library following changes in offer book policy or changes in legislative requirements.

• Managed Contract Termination process to ensure that the reason of termination is documented and recorded.

· Accountable for Customer Service organization activities covering order booking at the Supply source to delivery to local market.

• Responsible for working coordination between internal and external departments, i.e. Sales accounts, Finance & Credit, Supply source, Logistic, Certification Authorities
• Responsible for Customer Set-up & Amend process and capture of all Customer information, data documentation required to set-up ensuring accuracy of the customer master data.
• Ensured Customer data integrity across systems throughout Customer life circle including all supporting documents required to provide an audit trail.
• Lead data accuracy activities (including cleansing)
• Completed and submitted Customer Set up and Amend Form to Credit to enable the performance of the credit assessment
• Ensured PLM (Product Life Management) exclusion /inclusion, price changes and Customer awareness in advance
• Managed the demand forecast processes to achieve high quality of discussions, good challenge by leadership team and fast decision making
• Supported Sales in marketing promotion activities, i.e. media advertisement, exhibitions, promotion materials
• Coached/trained other team members including Account managers on behaviors that improve process performance especially price management and offer compliance