2007-2012 Assistant of Head of Technical Department

2012-2020 Customer Support Expert

2020-2024 Project Manager

- Project Management: from idea to launch.

- Planning: project scope definition, objectives and key deliverables.

Project plan and performance tracking.

- Trainings: educational programs development and providing for

Customers and colleagues

- Marketing content elaboration: articles for professional magazines

creation, user stories, booklets adaptation, company newsletter etc.

Examples:

Booklet: https://molukraine.com.ua/images/mol_ua/lub/pdf/services/uk-UA/mol_lubcheck_automotive_ukr.pdf

Article:

https://landlord.ua/news/z-mol-mozhna-zaoshchadyty-do-15-vytrat-na-obsluhovuvannia-tekhniky/

Company video voiceover:

https://www.youtube.com/watch?v=0vFp00AXZPQ

- Market Research conduction

- Customer support

- Team collaboration

- Negotitations with Customers

- Customers trips organization to factories and enterprises

- Business-procedures and services optimization.

- Claims management

- Documentation and reporting

- Microsoft tools (TEAMS, Excel, PowerPoint, CRM, etc.)

- Participation in exhibitions SIA, AGRO etc.

• Film dubbing into Ukrainian as actress

• Writing announcements, managing FB, YouTube and Telegram channels:

www.facebook.com/DubLcat/

https://www.youtube.com/@dublicat7988/abouthttps://

t.me/dubLcat

• writing scenarios for entertainment YouTube channels

- Presentations and marketing events organization

- Promoters’ work organization (5-20 people)

- Documentation and reports