Работала в 4 компаниях 21 год 9 месяцев
Энергетика и Энергоносители, Реклама / Маркетинг / PR-услуги
Project Manager - Senior Customer Support
MOL Ukraine LLC( mol-ukraine.com.ua)
Энергетика и Энергоносители
4 года 1 месяц
02.2020 - 03.2024
Project management:
Projects coordination from idea to launch. Plan, documentation, performance tracking and reports. Tender projects. Products certification in Ukrainian Disinfectants State Register and Ukrainian certification system UKRSEPRO.Product field tests more than 20. Tailor made products more than 10.New products launched more than 5.
Example:
https://mol-ukraine.com.ua/ua/mastyl-ni-materialy-ta-avtoximiya/sil-s-ke-hospodarstvo/hidravlichni-masla/mol-hydro-prime-hv-32-zf/
Business process setup and optimization.Cross-communication with Production plant and EU departments (marketing, production, technical).
Training:
Educational materials elaboration. Providing more than 100 trainings for Customers and internal Team.
Customer support:
Negotiations, services providing, claims management and daily demands. Quality certificates, ISO 9001.
Analytic:
Market research, competitive products and new prospective directions analisys.
Marketing:
Products promotion strategy development participation. Present company in exhibitions - SIA, AGRO in order to increase Brand awareness. Articles for professional magazines, presentations, case studies, booklets, news’s for company newsletter:
Article:
https://landlord.ua/news/z-mol-mozhna-zaoshchadyty-do-15-vytrat-na-obsluhovuvannia-tekhniky/
Booklet:
https://mol-ukraine.com.ua/images/mol_ua/lub/pdf/services/uk-UA/mol_lubcheck_automotive_ukr.pdf
Company video:
https://www.youtube.com/watch?v=0vFp00AXZPQ
Achievements:
- Created Knowledge Database, which optimized educational process
- Improved Tender Project, which increased Partners engagement by 2 times.
- Implemented among Partners Lubcheck online system for oil samples registration:
https://play.google.com/store/apps/details?id=com.fonixteszt.lubcheck&hl=uk
-Developed guidline “Сlaims handling” to optimize sales managers work with Partners
Project Manager - Customer Support
MOL Ukraine LLC, www.mol-ukraine.com.ua
Энергетика и Энергоносители
8 лет 1 месяц
01.2012 - 01.2020
Projects:
Products certification in Ukrainian certification system UKRSEPRO. Coordinate new and tailor made products development, field tests. Implementation of new systems and processes. Marketing materials and professional exhibitions participation.
Customers support:
Client services and educational programs. Negotatitaions and daily demands. Claims management.
LUB and Fluid Management Engineer
MOL Ukraine LLC, www.mol-ukraine.com.ua
Энергетика и Энергоносители
5 лет 1 месяц
02.2007 - 02.2012
Providing technical support required by sales of lubricants and authochemicals in the frame of company’s strategy.Assist in projects and educational programs.Marketing materials and professional exhibitions participation.
Supervisor
ТОВ Tabasco
Реклама / Маркетинг / PR-услуги
4 года 5 месяцев
08.2002 - 01.2007
- Presentations and marketing events organization
- Promoters’ work organization (5-20 people)
- Task tracking and reports
Ключевая информация
Reliability
Responsibility
Communication skills
Structural approach
Creativity
Analytical thinking
Time-management
Училась в 1 заведении
National Аviation University
Chemical Technology of fuels and carbon materials
Киев, 2007
Владеет языками
Английский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Украинский
свободно
Может проходить собеседование на этом языке
Может проходить собеседование на этом языке
Курсы, тренинги, сертификаты
Course "Practical Psychology" 2025
LABA Course “Product Management” (certificate)
https://lms.laba.ua/certificate/8327d31e7d0fb84b4d1d1d332468d04b
Sales: modern look (DEVELOR certificate)
Дополнительная информация
Компьютерные навыки
CRM SalesForce
MS Office
CRM Quick Sales
Fonix OATS
Olyslager
Slack
Личные качества
- Fast learning
- Сreativity
- Skill to work independently and in a team
- Strong analytical skills
- Result-oriented
FREELANCE СOMMUNITY PROJECTS Creative agency Capitan Kiev
Creative agency "Captain Kyiv" https://captain.kiev.ua/
Project Manager Working period: 30.08.2024 till now
Goal:
Kyiv history popularization by elaboration creative excursion tours, united by specific topic. Drawing citizen’s attention to Kyiv historical monuments.
Realization:
Іdea, concept creation, market analytic and historical research. Route elaboration, content development with cross collaboration with marketing, product presentation and successful launch.
Achievements:
https://captain.kiev.ua/excursions/yevbaz
https://captain.kiev.ua/excursions/backyardsandbeautyofchykalenkostret
Duplicat association (film dubbing)
Creative Association Dublicat Like-minded people community, who create Ukrainian content by voicing Films, TV series and cartoons.
Goal:
Ukrainian content popularization
Realization:
Film voicing as actress. Scenarios creating for YouTube channels. Films announcements elaboration, publications, managing social networks
https://www.facebook.com/DubLcat/
https://www.youtube.com/@dublicat7988/about
https://t.me/dubLcat
Achievements:
Film Satellites for the Kyiv Planetariumhttps://planet.org.ua/show-event/planeta-zemlia-vid-narodzhennia-do-svitanku-liudstva-suputnyky-210/voiced 6 films, 6 TV series and 11 cartoons, 15 scenarios for YouTube channels created.
Татьяна
Татьяна
Project/Product Manager, Business operation coordinator

Киев
полная занятость
Характер работы: удаленная работа, гибридная, в офисе/на месте
Последняя активность 2 месяца назад