• Participating in operational and recruitment projects.
• Performing audits of operational processes, analyzing results, and recommending improvements.
• Participating in the restructuring of the firm's representative office as a coordinator.
• Providing business consulting to a small charitable organization to improve their efficiency as part of the CORE program.

• Optimising, managing and control over the day-to-day firm’s operations, including internal communications according to key business targets.
• Supervising finance and billing teams. Developing firm’s financial management.
• Managing all HR functions: adaptation, motivation, performance management, evaluation, training and development processes.
• Coordination of recruiting agencies: setting goals, checking candidates/tests, interviewing finalists, coordinating the process of providing job offers.
• Supervising IT support system administration functions.
• Supervising and managing PR and marketing function, including development of internal and external messages.
• Working with functional leaders to build effective management teams on all levels.
• Conducting employee loyalty surveys (eNPS), engagement questionnaire (Gallup Q12), pulse checks to identify dissatisfaction and determine the level of team anxiety, as well as the causes.
• Participation in the creation of corporate values and the firm's strategy.

• Overseeing recruitment, hiring, adaptation, motivation, performance management, evaluation, talent acquisition, training and development processes.HR brand developing for key target audiences: communication with students’ organizations and universities, implementing wellbeing program.
• Developing corporate culture: internal communication system with focus on 1-2-1 meetings; coaching employees; organising corporates events; updating performance management system and career path matrix for staff.
• Conducting regular employee loyalty surveys (eNPS), engagement questionnaire (Gallup Q12), pulse checks to identify dissatisfaction and determine the level of team anxiety, as well as the causes.
• Working with functional leaders to build effective management teams on all levels.
• Organising recruiting process and coordination of work with a recruiting agency for top management positions, as well as difficult to close positions (IT, business analysts, database managers).
• HR budgeting.
• Developing the project for the automation of HR processes.
• HR administration.

• General management of a non-profit non-governmental organization, disposal of property and funds in due course, conclusion of agreements.
• Implementation of the strategy in cooperation with the team and search for the most effective methods of its implementation.
• Effective management of human resources. Formation and development of an effective team. Development of corporate culture.
• Establishment of organizational structure and communication between departments.
• Updating the system of internal communication and building the management by values.
• Business development of the organization, diversification of sources of financing, including advertising on digital platforms. Preparation and launch of a crowdfunding campaign.
• Fundraising and donor communication.
• Partnership development.
• Setting up a brand and product promotion system, marketing. Brand crystallization.
• Technological and digital development of media organization.
• Development and management of video production.

Provide the implementation of a strategy, oversight of operational and financial functions, including fundraising, production and human resources functions based on the developed detailed action plan 2019-2020. During the work, a marketing department was created, as well as a marketing strategy was developed: work was launched with brand reinforcement, PR activities and a sales system. Partnership work has been expanded to increase brand awareness. A unified logo book was created and the first stage of brand crystallization was carried out within the organization. The first crowdfunding project for institutional support has been launched. Changing the communication culture of managers in order to improve internal communications, reduce staff turnover and strengthen corporate culture. Launch of a new adaptation program for new employees. Putting order and creating an algorithm for registering intellectual property rights and protecting personal data in order to minimize legal risks.

HR management

• Overseeing recruitment, hiring, adaptation, motivation, performance management, evaluation, talent acquisition, training and development processes. I was responsible for all HR function by personal involvement and supporting my team.
• Organising and developing business driven HR function with implementation of business processes.
• HR budgeting.
• Participation in creating and implementing performance management system, competencies system and career path matrix for staff.
• Creating and leading BD&Targeting program KPIs for seniors.
• Participating in developing corporate culture, including organising general staff meetings and other corporate events.
• Participating in and delivering strategic firm's messages to staff.
• Analysing staff performance and reallocation in case of practices' or admin staff's overload.
• Initiating and overseeing internal communication.
• Conducting internal trainings for admin staff.
• Participating in HR and firm's brand developing by public speeches, trainings and presentations at different business and legal youth events.
• Coaching employees by request.
• Executive search of senior staff by request.

Policy and procedure management

• Managing and control firm's contract work and all internal policies.
• Creating, overseeing and optimising the policies and the procedures to support overall firm's operation.
• Compliance firm's policies and procedures with Ukrainian legislation, including labour matters. Control and advising firm's management and employees.

Office management

• Optimising, managing and control over the day-to-day firm's operations, including internal communications according to key business targets.
• Problem solving and crisis management.
• Building business processes and the organisational structure from the start.
• Participating in the firm's strategy developing and key firm's annual activity.
• Organising effective administrative support to internal clients.
• Managing clients' project of my professional expertise, including organising performance of the subordinates and communications with the client.
• Organising strategic sessions for top-management.
• Overseeing and coordinate the work of administrative departments: HR, IT, Finance, Marketing&BD and Admin Service (secretarial staff, translators and housekeeping) re performing their responsibilities, targets and budgets.
• Analysing financial reports: P&L, cash flow and participating in optimising firm's activities (expenses and revenues parts).
• Approving and control of an annual administrative budget.
• Managing and mentoring the secretarial and translators' staff (direct reports).
• Organising and control the health insurance program and firm's voluntary professional indemnity insurance

Consulting re office management and HR matters (internal and external).

I was actively involved in work efficiency and human resources management. Experienced in building HR function from starting. In my direct involvement the firm and the number of employees increased significantly, while at the beginning of my work I was responsible for all HR and admin function. I successfully ensured the smooth internal working processes and business structure of the firm, organized operating databases, developed firm's procedures and their compliance with Ukrainian legislation and people demands.

• Supporting and communicating with potential investors, which are interested in privatisation of Ukrainian enterprises;
• Supporting and control of requesting and receiving visas in foreign countries consulates;
• Drawing cost-estimates of foreign business trips of employees and control of presentation business trips' reports;
• Preparing presentations for business meetings;
• Participating in meetings with representatives of foreign institutions in Ukraine and beyond its borders, making meeting notes and reports afterwards;
• Coordinating and control of contacts with the translation service agencies;
• Consulting employees for foreign business trips, materials translations, taking part in negotiations;
• Urgent translation of documents from foreign languages into Ukrainian and from Ukrainian into foreign languages;
• Collaboration with officials of the Cabinet of Ministers, the Ministry of Foreign Affairs of Ukraine, other central state executive establishments for co-ordination of activities in the sphere of privatisation;
• Organising preparation of documents to the Cabinet of Ministers and the Ministry of Foreign Affairs of Ukraine in order to get permission for business trips of senior officials.