https://www.adonis.no/

• Processing customers' requests in the ConnectWise helpdesk system (first line and second line support)

• Adonis software manual testing

• Logging bugs to the Jira bug-tracking software Mentoring and coaching new support employees

• Basic remote access solution implementation and support: Citrix/Adonis software (ScreenConnect, TeamViewer)

• Guiding customers through step-by-step process for troubleshooting issues

• Creation of accounts and granting permissions to the users (Active Directory)

• Creation of technical instructions/visuals for the Support Wiki page/customers

https://www.adonis.no/

• Processing customers' requests in the ConnectWise helpdesk system (first line and second line support)

• Adonis software manual testing

• Logging bugs to the Jira bug-tracking software

• Mentoring and coaching new support employees

• Basic remote access solution implementation and support: Citrix/Adonis software (ScreenConnect, TeamViewer)

• Guiding customers through step-by-step process for troubleshooting issues

• Creation of accounts and granting permissions to the users (Active Directory)

• Creation of technical instructions/visuals for the Support Wiki page/customers

• Task Management in Basecamp2
• Creation of manuals/guides for customers
• Handling queries in the CRM system (Intercom)
• Holding training sessions for the clients
• Development and implementation of success plans for the clients to accelerate results
• Provide guidance and best practice identifying optimization opportunities specific to the customer's industry
• Raising issues/requests for change with the Development team

• Processing incoming calls as a first-line support analyst
• Creation of technical instructions/visuals for customers
• Providing technical assistance to customers over the phone and by email
• Guiding customers through step-by-step process for troubleshooting issues
• Manual websites testing
• Help in setting up equipment such as IP phones, mobile phones, PCs