Interpretation for foreign delegations, for state administration or private companies. Remote interpretation for medical institutions, social services, etc. in the USA and Great Britain when working with refugees. Written translation of medical and technical documentation for Upwork.

Work for NGO as a professional translator. Ukrainian, Russian -> English and vice versa. Live interpreting and written translation. Lviv mission specialized in secondary healthcare primarily for the victims of war. Worked with surgeons, surgical and ICU ward nurses, IPC nurses, pharmacists and microbiologist. Presentations, trainings, on-job trainings, rounds, consiliums, conferences, meetings with representatives of the Ukrainian Healthcare system and the Ministry of Health. Training programs, SOP’s, guidelines, posters, surgical protocols, lab protocols, medical supply and donation lists, guidelines for ATB treatment and stewardship.

Organization of service quality control. Organization of trainings/coaching sessions for service improvement. Couching in American business communication. Development and implementation of quality assurance methods and procedures. Teaching and training in English language and pronunciation. Team buildings, open space activities, quality assurance calibrations.

High quality customer support. Working with medical insurances and related paperwork. Training and mentoring of newcomers. Online phone and video interpreting for Ukrainian and Russian speaking patients and American doctors. (~40% of the time, 2 years total)

Customer service quality control. Trainings/coaching sessions for service improvement. Development and implementation of quality assurance methods and procedures. Teaching English language and pronunciation. Team buildings, open space activities, quality assurance calibrations.