Работал в 1 компании 8 лет 4 месяца
IT-консалтинг / Услуги / Производство оборудования
Customer Support Specialist
Ignite
IT-консалтинг / Услуги / Производство оборудования
8 лет 4 месяца
04.2018 - по настоящее время
- - customer support of Waze users and partners (municipalities, organizations) via ticketing system
- crisis support: searching for relevant crises online (e.g. flooding, hurricane), searching and uploading shelter/road closure information, reaching out to users/partners
- walking customers through the problem-solving process
- bug reporting - editing the Waze map
- - updating the knowledge base and FAQ
Ключевая информация
- Customer Relationship Management
- Communication
- Critical Thinking
- Analytical Skills
- Teamwork
- Online Lead Generation
- Search Skills
Дмитро
Дмитро
Customer Support Representative
Житомир
полная занятость
Последняя активность 7 лет назад