• Led QA team of 25 QA Analysts and 2 QA Managers across Ukraine, the Philippines, Mexico and the United States leading KPI assessment of around 400 SDRs. • Built and maintained various QA tactics aimed at gap analysis of SDRs, Team Leads, Operation Managers, Project Managers, Campaign Strategists. • Delivered KPI structure across multiple industries of cybersecurity, SaaS, financial and BPO. • Reported to Sales and Ops team leadership of KPI attainment, sales abilities, client experience and coaching opportunities. • Worked on numerous SOPs to provide the clear understanding of the processes. • Worked on various projects with IT department in order to provide my team and other departments with the tools to optimize the workflow.

• Created the QA Department almost from scratch. • Investigated the workflow of existing QA Agents, ran gap analysis, grew and coached the team. • Created the QA tactics along with the SOPs. • Optimized and increased quality of KPIs 400 SDRs in 4 countries including the United States. • Designed and implemented successful Quality Assurance process and procedures. • Grew technology stack for QA workflow utilizing Looker, Salesforce, Salesloft, Excel and synchronization of the data. •Mentored 5 team members to become Project Managers.

• Ran a team of 2 Team Leads and 12 SDRs. • Managed the resource allocation, termination, promotion, and hiring processes. • Identified the gaps and improved the processes accordingly. • Worked and maintained various business-critical SOPs. • Tracked the important KPIs and provided the coaching upon need.

• Managed a team of 6 Sales Development Representatives, each with 3-4 clients. • Lead clients weekly calls to present the results and provide the feedback. • Ran quality audits and coaching sessions for the SDRs. • Actively provided the feedback to my supervisor in order to optimize the processes. • Mentored 2 team members into QA Analysts.

• Managed a team of 10 Sales Development Representatives, each with 3 clients.
• Led clients weekly calls to present the results and provide the feedback.
• Ran quality audits and coaching sessions for the SDRs.
• Closely monitored the churn rates.
• Interviewed potential candidates for the SWAT department.
• Worked closely with the management on the outreach strategies and process optimization.

• Worked on unique projects with three different clients as a part of a specialized department composed of the most experienced and skilled SDRs.
• Provided high-quality Email and LinkedIn outreach working with healthcare, finance, IT, Oil and Gas industries.
• Closely cooperated with Team Leader and Project Manager to come up with the best outreach strategies.
• Handled all the prospect appointment, up to the appointment itself, for each client.
• Participates in weekly client meetings to provide the feedback.
• Used Linkedin, Owler, Crunchbase, etc. to provide the personalized outreach for each prospect.
• Helped mentor new SDRs joining SWAT.
• 4/5 clients I handled signed long-term contacts with the company.

• Provided teaching services to various companies to help the employees improve their language skills.
• Tested the language skills, prepared materials for the class (decks, copies, books, films, presentations).

• Provided administrative support to help with rent and renovation of the office building.
• Investigated UA market to identify the ICP and best marketing approaches.
• Negotiated with new and existing partners.
• 24/7 administrative support.