Protection of Family Links Field Officer - Kyiv - 868390

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has some 18,000 staff worldwide. In 2014, the ICRC expanded its presence in Ukraine. Currently, we have over 900 team members working across the county in various professional fields.

About the job 

The ICRC Protection Working Unit is seeking a highly capable Protection of Family Links Field Officer (PFL Field Officer) to join our team in Kyiv North. This role is responsible for the implementation and monitoring of ICRC PFL activities in the Kyiv North area of responsibility. The PFL Field Officer receives and processes tracing enquiries from families of missing persons, collects tracing requests, undertakes tracing activities to search for missing persons, ensures a proper follow up of the missing cases and family enquirers under his/her responsibility, and supports multidisciplinary assessments of the needs of the families of missing persons and response to them.

Start date: February 2026 or Immediately

Your Tasks and Responsibilities

• Develop and maintain contacts with families of missing/captured persons and other enquirers; understand their unique situation, needs and requests, and respond accordingly
• Have an in-depth knowledge of the missing caseload, analyze cases and proposes appropriate follow-up action
• Contribute to all PFL Data being duly and timely entered as per the guidelines and workflow
• Carry out timely calls to families of missing/captured persons (Family Contact) as per agreed working modalities, workflows and timelines
• Provide advice and support to other protection team members on matters of compliance with internal Missing cases procedures. Assess and propose alternative solutions/updates to improve the existing procedures and guidelines
• Provide proactive support in different activities aimed at responding to the holistic needs of families of missing/captured
• Organise and carry out awareness raising sessions with families of missing/captured and/or authorities with a view to disseminate about ICRC PFL action
• Contribute to maintaining synergies with URCS PFL focal points in the AoR including involvement in outreach activities with families of missing and engagement with authorities (dissemination sessions, etc.)
• Ensure synergies with other operational departments, including internal referrals (ECOSEC, MHPSS; HEALTH, etc.)
• Identify needs of families and maps and assess relevant external services available to families of missing/captured 
• Support gatherings of families in the AoR and together with Protection colleagues maintains regular contact with family associations
• Identify key stakeholders on the missing file at local and regional level (civilian or military) to engage with
• Internally promote and disseminate about families of missing needs and about ICRC PFL action
• Participate and support the organization of field trips
• Participate in external meetings, as relevant
• Produce field trip reports and minutes of meetings, as relevant
• Act as an interpreter during meetings and translates documents, as requested
• Arrange and/or conduct meetings if required by the Protection department
• Receive visitors of the Protection Department

What we offer you

• A great team to work with and an organization where you have an impact
• Employment contract according to Ukrainian labor law with flexible working arrangements 
• Competitive salary between UAH 55,000 and 73,000 (gross) before taxation
• Medical insurance for you and your depending family members
• Comprehensive onboarding and learning opportunities
• 20 days of annual paid leave
• Convenient office location in the city center

The ICRC is an equal opportunity employer that prioritizes staff safety and security. Qualified candidates of all backgrounds, including candidates with disabilities, are encouraged to apply for the position. We also value our employees' professional growth and offer a supportive and inclusive work environment. For more information, visit the website http://www.icrc.org/.

About you

To be successful as PFL Field Officer in the Protection Work Unit, you should possess the following qualifications and experiences and have the following characteristics:  

• Ukrainian citizenship or permanent residence permit in Ukraine
• University degree or relevant professional experience
• Typically, 3-5 years of experience in the field of social, political or economic sciences or similar
• 1–2 years of experience with the ICRC or another humanitarian agency an asset 
• Professional fluency (written and spoken) in English and Ukrainian 
• Computer literacy
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment

Interested? Yes? THEN APPLY!

Please submit your English CV, along with your motivation letter and salary expectations, to the attention of the ICRC People and Culture Team. Please label your CV with your first and last names (First Name LAST NAME). In addition, please complete the compulsory ICRC questionnaire. The questionnaire is available through the following link: https://forms.office.com/e/APw3dvQMHJ. (Click on the link or copy the link into your internet browser.)

Your application will be considered only once you have completed the ICRC questionnaire and uploaded your English CV.

Application deadline:  25 January 2026

Only candidates meeting the abovementioned criteria will be contacted for tests and interviews. The ICRC reserves the right to recruit a candidate who matches the required profile before the deadline